WP SMTP connection error

Hello @whitewavex,

Thanks for reaching out to us!

Is it possible to send us a screenshot with the error? We are not able to see it on our end. You can upload it here via Imgur.

Warmly,

Beatrice.

Hello.

I provide screenshots of the notification itself on the WP SMTP settings page and the WPSMTP Email Logs.

https://drive.google.com/file/d/1GFWIMcKzNP0VzBehEUb2aBGrxV0-hOhN/view?usp=sharing

https://drive.google.com/file/d/1jKI1NjHVSwYx4kl65xqkzlSWZcXNs7m8/view?usp=sharing

Hi @whitewavex,

The plugin works normally because it’s using the older, non encrypted credentials. To hide the notification please re-check your entered password and save the settings again.

Warmly,

Beatrice.

Hello. Maybe I didn’t express myself correctly. Sorry. After updating the plugin, this message appeared and the plugin stopped working. An authentication error occurred. I entered the username and password again. After that, the plugin began to perform its functions, but the notification did not disappear. What could be the reason?

Hi @whitewavex,

Cab you please delete user and password > Save > add user and password > Save > Send test email and let us know how it goes?

Warmly,

Beatrice.

Hello. Thank you for your help.
I did everything as you wrote, but nothing changed as a result. I am attaching a video of my actions.

https://drive.google.com/file/d/1LC47XhL2LMvu1H7HjxO4AAv3B2kYU1bZ/view?usp=sharing

Hello @whitewavex,

Please go to wp-admin/options.php from your admin and search for the wp_smtp_status option.

Please let us know what is written there. If you do not see this: encrypted please add it there and click on ‘Save’.

Warmly,

Beatrice.

Hi Beatrice.
I changed the setting of the wp_smtp_status option.
Now everything works fine. Thank you.