WP Shopify Version: 3.5.2

Andrew, can you specify where do I look up the shortcode at? I am not a developer

Andrew,

We have input the shortcode and it did not fix the problem. Can you be more specific as to what do you mean with deleting the private app and reconnect again. Did you refer to your app: WP Shopify?

Sincerely waiting for a prompt response.

Dear Andrew,

We spent hours trying to figure out what is wrong with the plugin and we do not know. Here you will find the screenshot with error after syncing: https://ibb.co/C0ddyk2 . And YES we cleared plugin cache. There is a problem with WP Shopify plugin. I will appreciate your prompt response as we would like to get it fixed.

• This reply was modified 3 years, 11 months ago by sputas1111.

@sputas1111

Hey there,

These are not errors, only warnings. They won’t prevent the plugin from working so you should be fine.

Regarding the private app, this is the app you made inside Shopify which connects to the WordPress plugin. See step 2 here: https://docs.wpshop.io/#/getting-started/syncing

I would recommend deleting this app, making a new one, and then reconnecting it to the WordPress plugin.

Andrew,

Plugin deleted and created a new one. I have:
1. cleared plugin cache
2. synced all data with WP
3. enabled data cache in cache section – checked and no thumbs

There are no thumbs. Please advise on what to do.

@sputas1111

You said you deleted the plugin in your last comment. But did you delete / re-created the Shopify private app?

Deleted the Shopify private app and recreated it as per the instructions you sent.

Andrew,

How about you help me by logging into my shopify/WP backend? It has been 3 weeks since we try top solve it and we are in the middle of DECEMBER which is the best month for sales….and conversions. I do have your email since I already contacted you previously and I can re-send you access to my site. Sincerely waiting for a prompt response.

• This reply was modified 3 years, 11 months ago by sputas1111.

Andrew,

Thank you for sending me the Pro version of your plugin. We installed everything and got it reconnected and product thumbnails do not show on product pages on the PRO VERSION either. Let me know how to proceed.

Hello Andrew,

I resend the emails but no contact on your side.

Andrew,

Are you still able to help me?

@sputas1111

Yes I’m still looking into the issue. I should have a response for you here today or tomorrow.

Any news Andrew?

@sputas1111

Thanks for being patient. I ended up getting pretty busy over the holidays, but I should have an update for you sometime next week.

Hi there can you please help me with this issue? https://prnt.sc/wbx2ou. I tried to debug it myself by deactivating all plugins but still don’t work.