WP-Remote Does Not Work

Yeah it works now.

Thx to the Support!

Yep. Working here too.

Thanks.

It’s still not working and we are experiencing the same + additional issues. The url for some of my sites has mysteriously changed and updating it does not take effect – same incorrect url (that I did not enter). I receive errors on most attempts to update plugins and results are 100% failure for the last month or so. The failures go beyond the occasional deactivation, or sites showing updated when their not or vice versa. Backups are also not working.
I have the same issues with the support team. I get an email and reply then nothing. I send in support tickets that are specific and no response. I believe this is a dead plugin. Their blog has not been updated in about 6 months. I do see these guys are using intercom.io so I have a pretty good idea they have the capability to track their users but must not have time to actually run an open source plugin, manny offers for help and no real request for anything – testing or otherwise that could help the community of users and Human Maqde run a good plug. Great concept and when it worked it was a real time saver. But as we all know (including you guys over at human made) poorly supported code is a bigger time waster than this plugin can save when it does work.

Please advise if you will be responding to tickets or updating the plugin. Further any change log or currently known issues would be really nice.

I believe I have responded to rezon8dev briefly internally but I wanted to write a reply anyway for anyone else reading this.

Specifically, support: as you mentioned the email support is fairly sporadic – this is indeed true. We give any spare time we have to answering support tickets, unfortunately this means at busy times for all of us, it can be a long time before people get responses.

Running an open source plugin is one thing – which does require a fair amount of time – however, WP Remote is not just an open source plugin, the plugin is probably 2% – 3% of the whole codebase and complexity of the whole project. Personally, I think the issues here are ultimately down to priorities. The only way we can dedicate any more time than we currently do is to make it more of a priority for us, this is why we are working on adding some premium features / backup solution (paid) so we can focus more effort on the project.

This way we can have the infrastructure in place internally to give wp remote the amount of resources it needs to iron out bugs, offer more responsive support etc. I really like working on WP Remote, and look forward to working on it more in the future if people keep using it – hopefully we can get some people on board for some premium features so we can better support everyone who uses WP Remote for the existing features.

If not to say anything else: wp remote is still alive and (mostly) well! We are working on it, and as for the blog: there hasn’t been many posts – I think the fortnightly “latest tweaks” updates were probably boring people, and we haven’t had any “substantial” features added in a while.

Thanks very much