Wp Property only works with 4 themes

Thank you, randerson1228.

So you wanted to give us 5 stars because of WP-Property functionality, but gave us 1 star because you need to spend few minutes to copy templates from plugin folder to your theme folder? Or because you need to spend a little more time if you want to customize them to fit any WordPress theme?

WP-Property 2.0 will be compatible with many popular themes, but do you think, that there is a way to make real estate plugin, which will be compatible with any theme?

And you’re right, Denali premium theme is the only 100% certified Real Estate, Responsive theme that works with the #1 Real Estate WordPress plugin, WP-Property. In addition the Denali also comes with four WP-Property premium features that extend the functionality and viability of your website – a combined additional value of over $140. And it’s responsive, so it looks good on any device.

“Thank you randerson1228. We welcome your valuable feedback. I see that you purchased the Denali theme and also purchased Supermap. Did you know that we provide free support up to the value of your purchases when you purchase products from us? It is only a few lines of code necessary to make your theme compatible with wp-property. Please send us a request on our website and I will be happy to have one of our technicians fix it for you”.

Now… A response like that would have made you look like the good guy and me look like an idiot.

Unfortunately, you chose your route. And here is the truth…

When you say “but gave us 1 star because you need to spend few minutes to copy templates from plugin folder to your theme folder? Or because you need to spend a little more time if you want to customize them to fit any WordPress theme?”, you are misleading the public!

Why?

Because I have, so far, spent 8 agonizing hours trying to get your plugin to play with my theme. Yes. EIGHT hours! Now, I am not a programmer, so it is all hit and miss. ButI believe you when you say that it could be accomplished in a few minutes! Because when I finally hit on the correct code by trial and error and stupid blind luck, bingo! It works, but not completely. Just better. Unfortnately, when I DID go to your site and ask for support and help, here is the answer I received…

“Thanks for contacting us. You are right, the wp-Propertydoes not play nice with other themes indeed, but only because you did not customize the templates. You will need to copy the two main template files from the templates folder in the plugin folder (for single properties and property listings). After that it’s only a matter of changing the code in these two template files to make them match the structure of your theme. This work varies and can take 2-3 hours, depending on the complexity of your theme. The Denali theme already includes these templates matching its structure and that’s what makes it compatible.”

You say “a few minutes”, but Ted Maragakis from your company says 2-3 hours!

I am inclined to believe you that it would take a few minutes, but then Ted would like to sell me 3 hours worth of support time!

And when you say that Denali comes with “four WP-Property premium features”, WHERE ARE THEY??? I sure didn’t receive them when I bought Denali! In fact, I had to purchase the Supermap feature to get the functionality I needed.

Frankly Denys, your support is abysmal!

CTell people the truth, give better customer support, and people will be more inclined to do business with you. It is not enough to develop a good product. The product needs to play with other products, and the product needs to have customer support. Not misdirections, half-truths, etc.

Thank you again. To obtain your premium features you need to go to to your account page, set domain and click Check Updates on Properties/Settings/Main tab of your site dashboard – follow the instructions, which you received in that link in confirmation email after purchasing. If you can’t do that – create a forum topic, or send me email – [email protected].

I believe, that Teo saw your theme, that’s why he said about 3 hours. You’re not a developer, but I believe, you should understand, that time depends on theme. There are very many WordPress themes. Some of them works good without code customization, some of them needs few minutes, but some of them – few hours. Theme – it’s not only what you see, it’s code inside.

Can you give me example of such multifunctional plugin, which works fine with any theme our from the box? I believe, it’s impossible…

We’re trying to improve our support. But as you understand – WP-Property is a free plugin. Many thousand of people are using it. We just can’t customize any theme for every customer.

We have service for theme customization now. So we can make any theme to be compatible with WP-Property. But as you understand, we can’t do that for free for free plugin…

I am aware that your time is valuable. But so is mine. Perhaps Teo saw my theme, perhaps he did not. But we are talking about modifying two pages of code here. Not hundreds. How that takes 3 hours for a programmer that is INTIMATELY familiar with your plugin, I have no idea. In any event, NOT specifying on your plugin page that these are requirements is an ommission that could cause hundreds of amateurs like myself countless thousands of hours of their time. Your time is valuable, sure. But us minions like to think that our time is ALSO valuable.

And by the way, when I do go to my account, nothing shows up except for the supermap purchase. So be it. I love your plugin, but I am not impressed with your help. Simple!

By the way, a page with some EXAMPLES of modified themes would do wonders towards helping us to figure it out! And… most small website owners do not want to spend thousands of dollars on support, so when we see that a plugin needs a lot of work, we shy away and then, obviously, we do NOT buy the premium add-ons that are available!

But we are talking about modifying two pages of code here.

If you cannot manage this yourself, perhaps you need to consider hiring someone to carry out the work for you?

err… yes! But the company claims that you get support up to the amount that you PAID them for the plugins. In my case, that is about $180. Or 1.8 hours of support. But they want 3 hours to modify the two pages. On the one hand, they say itis a few minutes of work, and then on the other hand want 3 hours worth of support payments. One statement contradicts the other. WHich is it? a few minutes? or 3 hours?

In my case, that is about $180

These forums are not meant for commercial products. Please contact the plugin developer(s) directly if you wish to discuss support issues related to a commercial plugin,

randerson1228, as you understand, time for theme customization much depends on theme itself. Do you agree with that? I can’t estimate because I didn’t see your theme. And I didn’t receive your email for your licenses checking too…

We sell premium features as one-time purchasing, you don’t need to pay once a year. Did you find equal plugin with same price?

After many back and forth discussions with the plugin developers, they essentially refused to do as they promised and modify the theme pages, even though they were paid. I strongly suggest that people wanting a plugin that works with their theme not use this one unless they plan on purchasing the developers theme that was designed specifically for this plugin. I tried the plugin with twentyeleven as well and it also did not work.

That’s right. We refused to work with you even if you pay us much more, then our rate. Good luck. Every WP-Property user can switch theme to TwentyEleven and make sure, why we made that decision.

You are so helpful Denys! A real solid citizen!

Thanks to Reid from WP Property for taking the time to make the theme compatible now.