WP PAY ACCOUNT DATA

  • Resolved matadorasor

    (@matadorasor)


    1 year, 11 months ago

    Hello,

    I have WC installed and in my database it has installed the following option in the ‘options’ table: wcpay_account_data

    In that table is fed through from WC the referring url.

    The referring URL is incorrect, it has a domain listed from another testing site. When I go in and update the email address or title, it saves and stays saved. When I go and update the URL, it triggers something (maybe a WC cron) and it doesn’t save the URL AND it winds back the site title and email address to stored values (not within wcpay_account_data) elsewhere (I cannot find where this are)

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi @matadorasor

    Thanks for reaching out!

    I understand that the referring URL of the wcpay_account_data is incorrect; showing a domain from another testing site. When you update the URL, it doesn’t save and reverts the site title and email address to previously stored values. Is this correct?

    As a first step, please try to switch to the default Storefront theme and only WooCommerce and WooCommerce Payments plugin are enabled, update the referring URL and see if this works?

    If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

    If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

    If this did not resolve the issue, please share your System Status Report, that will help us further troubleshoot.

    You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Let us know how it goes!

    Thread Starter matadorasor

    (@matadorasor)

    Hello again
    The problem was not solved when I switched to the Storefront and deactivated all plugins.
    The system information you requested :

    https://gist.github.com/gultekinbirol/22642ceebcf5a1f8a70af9fd40298c66#file-system-status

    Hi,

    Thanks for sending the system report. To get a better idea, please share a copy of any fatal error log found when you navigate to WooCommerce > System Status > Logs (if any).

    We’ll look forward to hearing from you.

    Thread Starter matadorasor

    (@matadorasor)

    i have combined several log files into a single gist

    • This reply was modified 1 year, 11 months ago by matadorasor.

    Hi,

    For better assistance, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Important: Please include a link to this forum thread.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘WP PAY ACCOUNT DATA’ is closed to new replies.