WP Mail SMTP/Gmail

Hi @stephenandrewwalters

Does this only affect confirmations for reservations (pay later) or does it also affect orders that are paid for at the time through a payment gateway (e.g. PayPal)?

Regards,
Graham

Maybe a stupid response but… did you also check that in WP the default is set to work smtp mailer?

Just tested this plugin with the latest version of StageShow on my test site, and it worked without any problem. So it can work.
Try with the latest version. Go to StageShow->Tools and send an EMail with the “Add Diagnostics” option checked. May give a clue.

Thank you Malcolm, bobocop and Graham. I have the Reservation email working a treat… with the booking email it is sending the message with multiple parts in MIME format which is odd. I will continue to look into it,

Steve

Hi Steve

Malcolm has been doing a lot of work in this area recently and it is working beautifully for me now.

First, check that you are running the latest version – 9.7.4.

Then go to the StageShow settings page, Advanced tab, and about two thirds of the way down you will see a new setting, “EMail MIME Encoding”. Set this to “Uses PHPMailer Methods” and click “Save Changes”.

Hopefully this will fix the problem!

Cheers,
Graham

Well Graham – you and Malcolm are more than Greek Hod status now! Yes, it works well. I just need to figure out why it will not save any of my formatting in the sales email. Every time it strips out all the breaks and just has one long line. Reservation is fine. Bottle of single malt coming booth your ways for your help.

Thanks

Steve

Ah – I think I have it and will pursue this in the folder rather than editing the default templates!

Note: The default templates can be edited, but these edits will be lost when the
plugin is updated or activated.

Hi Steve

I’m so glad it works.

Regarding the email formatting – firstly it has to be HTML, but you probably know that ??

Secondly, you should definitely create files with your own names, otherwise they will be overwritten with a new version of the plugin.

Thirdly, I think there is a problem with the Email Template Editor, but I haven’t had time to investigate it to gather enough information to pass on to Malcolm. However, what I suggest you do is this:

– Install a file manager plug-in, if you don’t have one already (I recommend the free WP File Manager from mndpsingh287).

– Navigate to public_html/wp-content/uploads/stageshow/emails

– right-click on the StageShow file you want to use as a starting point (probably stageshow_HTMLEMail.php or stageshow_ReserveEMail.php) and click “Code Editor”

– immediately click “SAVE AS” and give it a new name (so you don’t accidentally overwrite the origina!)

– edit the new file and make your changes, then click SAVE

– in StageShow > Settings, change the “Sale EMail Template” on the “Payment Gateway” tab and/or the “Reservation EMail Template” on the “Reservations” tab to your new file(s)

– go to StageShow > Tools to send a test email. Make sure the MIME Encoding is set to PHP Mailer Methods (if that is the one you are using in Settings). Select a Completed sale to test the Sale email, or a Reserved one to test the Reserved email, and divert it to yourself.

I work with two browser tabs open – one in StageShow > Tools and the other in the code editor. After each change, I SAVE the file (keeping it open) and then switch to the other tab to test it.

Good luck!

Cheers,
Graham

Now steady on then Graham…. you are fast approaching a status in my mind which is beyond my imagination. So thanks for this… I will give it some attention in the morning. I guess you have the added advantage of being in theatre, AND comfortable with coding. Wish I could say the same, but I am willing to learn. But seriously, when all this is working I must send you a bottle of something. Maybe some of my most favorite New Zealand wine?

Kind regards

Steve

PS A Brit in Canada

Thank you a million times thank you Graham, Malcolm et al. It is all working a treat now and we are ready to get promoting our next show “The Full Monty”.