WP Login page to my site does not recognize either my PW or username or email

  • Resolved bradtobin

    (@bradtobin)


    7 years, 10 months ago

    WP Login page to my site does not recognize either my PW or username or email. I originally set up my site on March 28th and was even able to change themes. But I just tried to log back in and I cannot even get a new PW because WP will does not recognize my username or email as if I never set anything up.

    I am just assuming the WP version is 4.7.4 because it’s only been a month since I set it up.

Viewing 5 replies - 1 through 5 (of 5 total)

  • Have you tried resetting password option? I’m guessing you have, but want to make sure.

    If resetting password does not work, you’ll need to manually check username and change password in database.

    Let me know, I can provide instructions for doing it using cPanel.

    ^V

    Thread Starter bradtobin

    (@bradtobin)

    Yes, but it does not recognize my username or email, although it did send me an email to reset PW but still did not work.

    What happens after you reset password?

    Thread Starter bradtobin

    (@bradtobin)

    I was not letting me reset my PW…but I finally got my hosting company to respond and they fixed it. Not sure what they did, but I am now able to log into my site again. I do appreciate you taking the time to inquire how you could help me. Thank you

    Glad to hear you were able to get in. Do mark this thread as resolved if you get a chance.

    ^V

Viewing 5 replies - 1 through 5 (of 5 total)
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