WP Forms Misdirecting Replies

  • Resolved RadiantFreedom

    (@radiantfreedom)


    2 years, 1 month ago

    I’m currently testing new plugins to replace the now dysfunctional Contact Form 7 and while testing WP Forms, I’m noticing it’s misdirecting replies to the “Send To” email address and ignoring the value entered in the “Reply To” field.

    For example, I set up the “Send To” field in the settings tab to “[email protected]” and then send a test email under “[email protected]” as the senter’s email, using the contact form – it sends the email to “[email protected]” just fine, but when I hit reply, I see that the reply’s being incoorectly directed to “[email protected]” rather then the email address I entered in the form when submitting it.

    I have the Reply To field in the form’s settings correctly set to “{field_id=”1″}” which is the identifier for the email field, but this is not being used.

    Important note from further testing, this issue seems to be coming from email forwarding. The “[email protected]” email forwards all emails to a different email address that I check more frequently, so what seems to be happening is if the email sent by your form gets automatically forwarded, the reply to field gets ignored and the email address it was forwarded from replaces it as the reply to address. This is likely from an error in the headers your form is generating making this error happen when a site admin uses email forwarding, such as to have the form send emails to a general inbox, but have that inbox forward the emails to an inbox that’s regularly monitored.

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hey @radiantfreedom – Thanks for contacting us!

    While you’ve shared the details when you have some time, can you please share a screenshot of what your reply-to and send-to email settings look like? I think I have an idea of what’s going on here but would like to check the settings to avoid any potential confusion.

    Kindly,

    Thread Starter RadiantFreedom

    (@radiantfreedom)

    Thanks for your prompt response.

    I have an idea too of what may have been going on. I realized, after I posted this, but near the end of day, that the reply to email address which I filled in when submitting the form was the same email as I was sending from. Forgot in one step of my test that the testing email I was using was forwarding to the same email address I’d entered in the “Email” field on the live form.

    I’m scheduled to do more routine maintenance work on that client’s website this Wednesday and I can run a few more tests then to see what conditions reproduce this issue.

    For now, the client has verified their receiving emails form WP Forms and their reply in my last test did return to me properly.

    Hey @radiantfreedom – I’m happy to hear that it’s working fine now, and thanks for letting us know.

    If you have any questions, please feel free to reach out.

    Kindly,

    Prashant Rai

    (@prashantrai)

    Hey @radiantfreedom – We haven’t heard back from you in about a week, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
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