WP Forms caused and error page on several pages

  • Resolved thetechpros

    (@thetechpros)


    4 years, 6 months ago

    In the back end of the wp site you could not go to plugins, updates, or posts. It would give an error saying to check the email of the admin (or something like that – gray screen gray box, error link, would not display pages).

    In studying the log file we found this at the time of the error and deactivated WP forms and the problem went away as soon as it was deactivated.

    Please advise

    WPForms Lite PHP error
    [22-May-2020 00:11:11 UTC] PHP Fatal error: Uncaught Error: Call to undefined function Symfony\Polyfill\Mbstring\iconv() in /home/centrest/public_html/wp-content/plugins/wpforms-lite/vendor/symfony/polyfill-mbstring/Mbstring.php:115
    Stack trace:
    #0 /home/centrest/public_html/wp-content/plugins/wpforms-lite/vendor/symfony/polyfill-mbstring/bootstrap.php(15): Symfony\Polyfill\Mbstring\Mbstring::mb_convert_encoding(‘\x80’, ‘UTF-16BE’, ‘UTF-8’)
    #1 /home/centrest/public_html/wp-includes/SimplePie/Misc.php(352): mb_convert_encoding(‘\x80’, ‘UTF-16BE’, ‘UTF-8’)
    #2 /home/centrest/public_html/wp-includes/SimplePie/Misc.php(316): SimplePie_Misc::change_encoding_mbstring(‘<?xml version=”…’, ‘UTF-8’, ‘UTF-8’)
    #3 /home/centrest/public_html/wp-includes/SimplePie/Registry.php(222): SimplePie_Misc::change_encoding(‘<?xml version=”…’, ‘UTF-8’, ‘UTF-8’)
    #4 /home/centrest/public_html/wp-includes/class-simplepie.php(1379): SimplePie_Registry->call(‘Misc’, ‘change_encoding’, Array)
    #5 /home/centrest/public_html/wp-includes/feed.php(783): SimplePie->init()
    #6 /home/cent in /home/centrest/public_html/wp-content/plugins/wpforms-lite/vendor/symfony/polyfill-mbstring/Mbstring.php on line 115

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Ethan Choi

    (@ethanchoi)

    Hi @thetechpros,

    I apologize for the trouble with that! The error message indicates there’s no iconv() function available in your PHP installation. To resolve this, please contact your host and ask to install iconv and mbstring PHP extensions.

    Hope this helps!

Viewing 1 replies (of 1 total)
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