WP doesn’t recognize theme update

  • Hi,
    I run a WP installation with Elegent Theme’s Extra theme.
    I have the newest WP version and don’t use a child theme, but customized the default theme slightly in php-files and via Simple CSS plugin.
    The site is working fine, but about one month ago, around the WP update to 4.6 my installation stopped to show me updates for the theme.
    I can update all plugins via dashboard, but WP simply does not indicate that there would be a new upate of the theme.
    I manually updated the theme via FTP, but no change. Again – the next theme update (published one day after the manual update) was not indicated in the dashboard. I just says, “the theme is up to date”.
    If I didn’t look up in the changelog of the theme, i didn’t even know, that it was changed.
    Again, the site is running as it is supposed to.
    A few other theme users had the same issue, but no general solution was provided so far, no one from Elegant Themes seems to see a general problem in this issue.
    Do you have any idea, what that might be?
    Maybe my WP installation was corrupted?
    Thank you in advance

    • This topic was modified 8 years, 2 months ago by tengri.
    • This topic was modified 8 years, 2 months ago by tengri.
Viewing 4 replies - 1 through 4 (of 4 total)

  • I’m sorry but as you appear to be using a commercial theme, you need to seek support from the theme’s developer/vendor. We do not have access to, nor do we support, commercial products here. Your best bet is always your product’s developer, so we encourage you to use the official support venues, as it allows the developers to be aware of issues with their code and gives back to the community in a more robust way.

    Thread Starter tengri

    (@tengri)

    Okay, thank you, I see.
    I just wanted to ask here, if this would be an issue with the WP installation, not necessarily caused by the theme itself.
    But, of course, I will stick to the issue in the ET’s forum.

    Were you aware that only themes that are downloaded from www.remarpro.com are part of the default theme update checks that are run here? Do Elegant Themes even have their own update check system in place?

    Thread Starter tengri

    (@tengri)

    Hi, I don’t know by whom the check is realized, but I am using the Extra theme for almost a year now, and it always got the report for an update, but not since WP 4.6 (although I don’t know if this is the reason for the issue).

Viewing 4 replies - 1 through 4 (of 4 total)
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