Wp Core Issue

Hi @mkbarraco,

Thank you for getting in touch, we do appreciate your time.

My apologies for the trouble experienced, I am eager to assist you with getting this resolved as soon as possible.

Could I ask you to confirm if you did see any errors/notices while creating a new user with our plugin enabled? This may help us narrow down the cause of the issue a bit more on our side.

I have attempted to reproduce the issue within our development environments, however, on my side, I was able to create users without any issue, and as such any additional information you may be able to share would be a tremendous help.

Hi Dylan, thank you back.

WP shows me an error: passwords doesn’t match. Insert same password in both field.
A part from this, I can’t hide or show password regenerated.

Hi @mkbarraco,

Thank you for the additional information, I do appreciate it, this should help in debugging this a bit further.

Unfortunately, I was unable to reproduce this on my side, meaning on my side password creation is not affected by our core code. I had a look at our code and we do not directly access the user profile/creation area.

This is not to say a conflict may not be present on your side producing an issue with some of the JavaScript presents within this area.

Could I ask you to reach out to us on our website so that we can discuss a few more in-depth steps to finding and resolving the issue?

We are eager to get to the bottom of this as soon as possible.

Hi Dylan, thank you back.

Sure, I just add a request to your Support Team

Thank you @mkbarraco, I will be in touch soon!