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Resolved irenella
(@irenella)

5 years, 3 months ago

Hello, it looks like the plugin works only on pages where i’m logged on facebook as an admin of the page i want to link to the bot to (if it makes sense). Otherwise it doesn’t show up at all. What can I do? I already whitelisted the website. Thank you!

The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

heinz777
(@heinz777)

5 years, 3 months ago

i got the same problem with https://www.tongsports.com

Plugin Support ingasupranovich
(@ingasupranovich)

5 years, 3 months ago

Hi, @irenella
It looks that your page has country restrictions so that is isn’t available for not logged in users and users outside the country also cannot see chat widget/ facebook page.
This should be your page https://www.facebook.com/2514216962135273, but check that it is not available
Please remove those restrictions and try test chat widget again

Thread Starter irenella
(@irenella)

5 years, 3 months ago

hello, I just checked and my page doesn’t have any limitations at all…
this is my page https://www.facebook.com/poledancebologna/

Plugin Support ingasupranovich
(@ingasupranovich)

5 years, 3 months ago

Hi, @irenella
Please try these steps:
1. Disconnect the page
2. Log out of FB
3. Log in to FB
4. Connect the page

1. Go to Appearance -> Theme (or Theme Editor)
2. Find on the right panel Theme Header (header.php)
3. Paste in between <head> and </head> tags
<script async=”async” src=”https://static.mobilemonkey.com/js/365661662342.js”></script>

Also, please edit locale of the Pixel sdk, since it is connecting to en_US, but chat widget to it_IT https://monosnap.com/file/9Q8sfsJoaopwgQQi2eHdrK2AARybkb

Let me know if that worked for you

maorifulla
(@maorifulla)

5 years, 2 months ago

Hi Team,

Was this resolved?

I have just tried to install the new WP Chatbot version 4.2 and I am getting the following errors:

API communication error. Unable to MM Only State
Uh oh. Your WP-Chatbot setup is incomplete!

I have uninstalled and even tried to install an older version without luck.

I have created the App, Whitelisted the website and confirmed page ID: 2224599177864923

Assistance would be appreciated as this would be an awesome addition to my website.

Thank You

Viewing 5 replies - 1 through 5 (of 5 total)

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