WP Bakery License Issue & Unable to Open ticket on their site!

  • Hi,

    Not sure if anyone else has had this problem. Client has WP Bakery Page Builder installed and it needs an update. She purchased a license literally a year ago. The error when attempting to update is:

    “Update failed: Malformed URL: “key”” is required“

    I’m thinking its a licensing issue. The problem is on the plug-in’s Product License page on the client site, I see:

    “You have activated WPBakery Page Builder version which allows you to access all the customer benefits.”

    On the plugin site it says once a license is purchase buyers get lifetime updates. But this client is unable to do so. So, if the client is unable to open a ticket on the developer’s web site to determine the true status of their already purchased license what else can be done? If anyone who’s had a similar experience (or anyone from WP Bakery) can reply I’d appreciate it.

    All the best,

    Bob

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