WP asking for ftp credentials when updating

  • Resolved tvprem

    (@tvprem)


    4 years, 7 months ago

    Hello,

    For some reason when I try to update a plugin or update to the latest WordPress the system/pop up asks me for the ftp credentials in order to continue. Did I get hacked? This has never happened before. I have always been able to update plugins and WordPress without having to issue these credentials. Here is a screen recording to better convey my issue. Any help would be much appreciated.

    https://secure.vidyard.com/organizations/228949/players/vFm8uDjEyrtsS5k4CyjWzE?edit=true

    • This topic was modified 4 years, 7 months ago by tvprem.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @tvprem,

    I’m unable to see the video, but I think you’re describing this message?

    https://i.stack.imgur.com/ZMBql.png

    In this case, can you edit .htaccess or .user.ini and remove the following similar lines?

    AuthType Basic
AuthName "Something"
require valid-user

    If it’s not there, can you disable all your plugins and see if the message still appears? It’s possible that a plugin is adding authentication to one of your pages.

    Dave

    Thread Starter tvprem

    (@tvprem)

    The link above didn’t work for you? I wonder why. You should be able to click on the link then click play on the vidyard video. . hmm. But anyhow, thank you so much for your response. I figured it out. Our server was completely full and after we cleared some space the system/popup stopped appearing.

Viewing 2 replies - 1 through 2 (of 2 total)
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