wp-admin URL is suddenly changing, breaking backend

  • Resolved 4wdabcwebmaster

    (@4wdabcwebmaster)


    5 months ago

    This is something weird… just started happening within the past hour after a couple of years of smooth operation of this site:

    Clicking links from the menu bar (/wp-admin/whatever) works, but once the admin panel loads, the URL is changed to /banners/gibberish.

    Top menu bar links still work properly, but left-side menu bar links all show /banners/whatever (for example, /banners/plugins.php where it should be /wp-admin/plugins.php). If I copy it, paste it into the URL field, and edit “banners” to “wp-admin”, the link works.

    It’s almost like a redirect is happening, but I haven’t made any changes aside from disabling some extraneous plugins two or three days ago. I was working in the backend (MemberPress, WooCommerce, Event Tickets, Formidable) most of the day, this just started happening within the past hour.

    Normally I’m working in Chrome, so I tried in an incognito window, also tried in Chrome on my phone, both with and without WiFi just to eliminate the possibility my firewall was doing something funky. Also remoted into another system and tested it in Edge with the same results.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 16 through 24 (of 24 total)
  • Thread Starter 4wdabcwebmaster

    (@4wdabcwebmaster)

    Interesting @standingout, I have the BestWebSoft plugin as well…will try disabling that.

    Edit: disabling ReCaptcha Pro did the trick.

    Thread Starter 4wdabcwebmaster

    (@4wdabcwebmaster)

    When I disabled the ReCaptcha Pro plugin, it asked me why I was doing so, and when it kicked me to their support form, there was a banner “If you are experiencing issues with the WordPress admin panel, please read this?article.” that led me here: https://support.bestwebsoft.com/hc/en-us/articles/19682480093981-I-have-problems-after-opening-the-WordPress-admin-panel

    Thread Starter 4wdabcwebmaster

    (@4wdabcwebmaster)

    So the functions.php patch linked above seems to have fixed it!

    Not sure if I’ll declare it “resolved” just yet; I submitted a ticket to BestWebSoft with a link to this thread, so we’ll see what they say. It’s definitely related to that plugin, though.

    trgfineart

    (@trgfineart)

    Thanks for much for posting this. Had the same problem. Above fixed it.

    svr82

    (@svr82)

    Thank you. Had the same issue and the functions.php script from bestsoft fixes that.

    delemo

    (@delemo)

    Hello,
    Thank you very much for the link.
    I’ve also had this problem when using PDF&Print Pro.

    Do you know if an update of the Best Web Soft plugins is planned?
    How long do you think it will take to keep the code added to function.php?

    Best regards

    Thread Starter 4wdabcwebmaster

    (@4wdabcwebmaster)

    Woke up this morning to a reply from BestWebSoft:

    “We will update all our major Pro plugins with a fix in a couple of days. We apologize for the inconvenience.”

    Just replied to ask if that patch will need to be removed. Once I get that response I’ll mark this resolved.

    Thread Starter 4wdabcwebmaster

    (@4wdabcwebmaster)

    And their response: “After enabling the Services banner – Hide Services and Ads banner option in the plugin settings, you can remove the additional code from the functions.php file.”

    Okeefine.

    johnp2024

    (@johnp2024)

    I can confirm that the same issue happened with Sitemap by BestWebSoft

    BestWebSoft made an FAQ for this issue.
    https://support.bestwebsoft.com/hc/en-us/articles/19682480093981-I-have-problems-after-opening-the-WordPress-admin-panel

    You don’t need to FTP to edit the functions.php. Go to [your-domain]/wp-admin/theme-editor.php

    Edit: Didnt notice there was a second page….

Viewing 9 replies - 16 through 24 (of 24 total)
  • You must be logged in to reply to this topic.