Wp-admin is not loading after full backup restore

  • Resolved santanudas08

    (@santanudas08)


    7 years, 4 months ago

    Hi,
    Recently I have changed my hosting provider and restored the old full backup in new hosting cpanel. Site is now running properly but I’m unable to login into wp-admin.

    It’s throwing the below error :
    “This page isn’t working. letsexperience.me is currently unable to handle this request.”

    I have added this code in wp-config.php still not able to see what’s the issue : define( ‘WP_DEBUG’, true );

    Checked the db_version in wp-options, its correct only.

    Please help me to resolve this issue.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Moderator t-p

    (@t-p)

    Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

    Thread Starter santanudas08

    (@santanudas08)

    @t-p

    I have tried both the options you mentioned. Still facing the same issue ??

    Moderator t-p

    (@t-p)

    – Please check the error logs on your server for a more specific error message and see why it’s failing. If you need help locating them, ask your hosting provider to help you with that.
    – If you cannot find error logs or if you don’t find any helpful info in the error logs, try Enabling debugging

    Thread Starter santanudas08

    (@santanudas08)

    Thanks for your response.
    I spoke with my hosting provider. They just informed me about the below error which is coming when i’m trying to open wp-admin.

    Fatal error: Class ‘PasswordHash’ not found in /home/od8yb4ok3kte/public_html/wp-includes/pluggable.php on line 2122

    this is line 2122 of the above file :
    $wp_hasher = new PasswordHash(8, true);

    Can you suggest what to change here.

    Thanks a lot in advance @t-p

    Moderator t-p

    (@t-p)

    Can you suggest what to change here.

    As the adage goes, don’t modify core files (unless you know what you are doing in there and are aware of the limitations and drawbacks this imposes). Modifications can cause:
    – security risks,
    – performance degradation,
    – broken plugins/themes,
    – you will lose all changes when you next update the WordPress, etc.

    So, instead, try MANUALLY updating. Download WordPress again and unzip it. Access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), and delete then replace your copies of everything on the server except the wp-config.php file and the /wp-content/ directory with fresh copies from the download. This will effectively replace all of your core files without damaging your content and settings. Please read the Manual Update directions first.

    Thread Starter santanudas08

    (@santanudas08)

    Thanks a lot for all your advices.

    As suggested I have downloaded wordpress again and replaced the file which resolved my issue.

    Thanks again ??

    Moderator t-p

    (@t-p)

    Fantastic ??

Viewing 7 replies - 1 through 7 (of 7 total)
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