WP Admin down and not accessable after Helpie 1.6 update

  • Our wp admin down and not able to access after updating this plugin version 1.6.
    I made to rename the plugin from FTP to access wp-admin back. Now when I reinstalled it, the plugin not able to activated

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

  • Hi @vismithams ,

    Sorry about that. We are working on this fix right now. Please do not update until we let you know further.

    Will get back to you soon.

    Kind Regards.

    We have reverted the update. Please download the latest version now from our main page.

    Please use that for now. I will make sure to let you know once the new update is ready.

    Kind Regards.

    Thread Starter Vivek Narayanankutty Nair

    (@vismithams)

    which main page? I have reinstalled the plugin but still not worked
    can you share the page link where I can download?

    Thread Starter Vivek Narayanankutty Nair

    (@vismithams)

    Okay. I done that. Thank you and do let us know once issue fixed and new update roll out

    Hello, I also encountered this problem.
    Has this problem been fixed?
    Because I see the latest version is still 1.6 (same as the one who caused the crash).
    Thank you!

    Hi There,

    We have released a new update today (V1.6) where we have fixed the issue.

    Please go ahead and update the plugin to the latest version and let me know if you have any issues.

    Kind Regards.

    Even though it’s the same version 1.6, I uploaded it again and now it works.
    Thank you!

Viewing 7 replies - 1 through 7 (of 7 total)
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