• kat_arteria

    (@kat_arteria)


    Tried wrong password too many times, now ‘Access Denied’

    It’s the admin account, what do I do?

Viewing 8 replies - 1 through 8 (of 8 total)
  • Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    Thread Starter kat_arteria

    (@kat_arteria)

    Thanks for your fast reply!

    Unfortunately I have tried password reset =(

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    So the issue is not that you have an incorrect password?

    Thread Starter kat_arteria

    (@kat_arteria)

    Oh yes, sorry, I didn’t explain it correctly.

    Password has been reset – definitely the correct password – still Access Denied due to the multiple incorrect login attempts

    Clayton James

    (@claytonjames)

    WordPress doesn’t deny access due to too many failed login attempts by default. Brute force mitigation features are something found in many security plugins, however.

    You may need to consult the documentation for whatever security plugin you are using. There are usually instructions in the plugin FAQ for how to handle an accidental admin lockout.

    If you aren’t using any such plugins, your hosts support group may be able to tell you what could be causing the lockout.

    Gadgetroid

    (@gadgetrophy)

    If you can access your database you will find that maybe your ip address is in the list of blocked ip addresses in your security plugin database tables example “wp_sp-locks”. Use “whois.com” to find your home ip address – then look for the ip address in your database and remove it. Some security plugins add the ip address to the .htaccess as well depending on the permissions they’ve been granted.

    cassie.halverson

    (@cassiehalverson)

    Hi, I am also experiencing the EXACT same problem as kat_arteria….. Very Frustrating.. Thanks Gadgetroid for the tip will give it a go ??

    Thread Starter kat_arteria

    (@kat_arteria)

    Thanks for all the responses, my IT people have reset the password again, and seems to be working…

Viewing 8 replies - 1 through 8 (of 8 total)
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