Plugin Error: Could not remove the old plugin

Hi,

I would check the actual user/group used on the wp-content/plugins/akismet folder and any files inside of it to make sure they are what you expect them to be, as this is definitely a permissions issue.

It is NOT only the update for akismet that have that problem.
All my plugin and themes have te same problem…

Is it only updates that are having issues, are you able to install new plugins for example ?

If you can install plugins, I’d recommend installing the Health Check plugin, as it will allow you to perform some tests, and check the debug section to find out if it detects any access issues for directories commonly used by WordPress.

I test NEW plugin I get an ERROR Installation failed: Could not copy file.

I have Health check installed so the only mark is: Your installation of WordPress prompts for FTP credentials to perform updates. (Your site is performing updates over FTP due to file ownership. Talk to your hosting company.)

That’s correct WP aks for FTPS details and is working.

>That’s correct WP aks for FTPS details and is working.
I implemented in wp-config.php the follow statements

// forces the filesystem method: “direct”, “ssh”, “ftpext”, or “ftpsockets”
define(‘FS_METHOD’, ‘ftpext’);

// hostname:port combo for your SSH/FTP server
define(‘FTP_HOST’, ‘domain’);

// either your FTP or SSH username
define(‘FTP_USER’, ‘domain’);

// password for FTP_USER username
define(‘FTP_PASS’, ‘password’);

NOW health is reporting (NO ERROR’s)
Your installation of WordPress doesn’t require FTP credentials to perform updates.

Still the problem is the same Installation failed: Could not copy file.

Would you mind going into the Debug tab, I’m curious what the options there say for file permissions (it’s more granular than the automatic update tests)?

Health check
Debug information – Filesystem permissions
The status of various locations WordPress needs to write files in various scenarios.
The main WordPress directory – Writable
The wp-content directory – Writable
The uploads directory – Writable
The plugins directory – Writable
The themes directory – Writable

That’s very peculiar then… do you have direct access and can check both file/group ownership and CHMOD settings on the afflicted files and directories?

>do you have direct access
Yes manual I can create read write del etc..

>check both file/group ownership
Yes My FTP user wordpress can create read write del etc..
Yes My FTP user admin can create read write del etc..

>CHMOD settings on the afflicted files and directories?
CHMOD settings, is NEW for me can you explain more.

General I don’t know where the problem is.
01 Is Synology DS118 NAS the the problem
02 Is WordPress 4.9.6 the problem

• This reply was modified 6 years, 9 months ago by Rob.
• This reply was modified 6 years, 9 months ago by Rob.

Ahh, I think we have something here, you say your FTP user has access, I am presuming your webserver user is different, and this is why. If you could check this that would be super.

CHMOD is also filepermissions, they are best explained by something like the wiki article at https://en.wikipedia.org/wiki/Chmod.

>am presuming your webserver user is different, and this is why.
My Website and FTP running on te same NAS
Internal connect together

CHMOD will study this, thx for the URL
CHMOD Can by implemented in wordpress 4.9.6?

• This reply was modified 6 years, 9 months ago by Rob.
• This reply was modified 6 years, 9 months ago by Rob.

Add in wp-config.php the next line

/** Set up ‘direct’ method for wordpress, auto update without FTP */
define(‘FS_METHOD’, ‘direct’);

Problem solve… greet and simple

Thx Rob74

• This reply was modified 6 years, 9 months ago by Rob.

See reply of Marius L. J. (@clorith)

>I am presuming your webserver user is different, and this is why. If you could check this that would be super.

I check that to made the user / password the same as the ftp user / password
Result Is NOT working same problem occur….

I get this info…
chown -R http:http /volume1/domain.name/wordpress

Do you know how to Implement this command?

Thx Rob74.

• This reply was modified 6 years, 9 months ago by Rob.
• This reply was modified 6 years, 9 months ago by Rob.
• This reply was modified 6 years, 9 months ago by Rob.