WP 3.5 : http error for jpg upload, png are ok

  • Resolved lecyril

    (@lecyril)


    11 years, 11 months ago

    Hi,

    The title says it all. As many other users, I am getting http errors when I upload jpg images (sizes I tested ranged from < 32 ko to > 2 Mo) since I upgraded from 3.4.2 to 3.5.

    It happens on my 3 wordpress installs on the same server. The upload bar stops at the end of the upload process, and although the full-size image is actually uploaded despite the error message, the small-sized copies of the image are not created. I tried disabling all plugins, switching to TwentyTwelve theme and auto-reinstalling wordpress 3.5 from the backend. No change.

    However, I can upload png images flawlessly ! The small-sized copies are created, I can insert the png images in posts and pages without any issue.

    Here is an ugly copy/paste of my phpinfo result on pastebin.com, in case anything helps.

    Thank you very much for any kind of support!

    Best regards,

    Cyril

Viewing 9 replies - 1 through 9 (of 9 total)

  • Have you tried checking your server’s error logs?

    Thread Starter lecyril

    (@lecyril)

    I have. Unfortunately, no error today (I hoped I would be able to find memory or related issues).

    Have you asked your hosts about their mod_security settings?

    Thread Starter lecyril

    (@lecyril)

    I just asked, they answered that mod_security is deactivated.
    Thanks for trying ??

    Check that the latest versions of GD Library and ImageMagick are available on your server.

    Thread Starter lecyril

    (@lecyril)

    phpinfo() says:

    imagick module enabled
    imagick module version 2.2.2
    imagick classes Imagick, ImagickDraw, ImagickPixel, ImagickPixelIterator
    ImageMagick version ImageMagick 6.5.4-7 2012-05-07 Q16 OpenMP https://www.imagemagick.org
    ImageMagick copyright Copyright (C) 1999-2009 ImageMagick Studio LLC
    ImageMagick release date 2012-05-07
    ImageMagick Number of supported formats: 100
    ImageMagick Supported formats AI, ART, ARW, AVI, AVS, BMP, BMP2, BMP3, BRF, CALS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CRW, CUR, CUT, DCM, DCR, DCX, DDS, DNG, DOT, DPS, DPX, EPDF, EPT, EPT2, EPT3, ERF, FAX, FITS, FTS, G3, GIF, GIF87, GRADIENT, GRAY, HALD, HISTOGRAM, HRZ, HTM, HTML, ICO, ICON, INFO, INLINE, IPL, ISOBRL, JP2, JPC, JPEG, JPG, JPX, K25, KDC, LABEL, M2V, M4V, MAP, MAT, MATTE, MIFF, MONO, MOV, MP4, MPC, MPEG, MPG, MRW, MSL, MTV, MVG, NEF, NULL, ORF, OTB, PALM, PATTERN, PCD, PCDS, PCL, PCX, PDB, PDF, PDFA, PEF, PGX, PJPEG, RADIAL-GRADIENT, RAF, SHTML, SR2, SRF, UBRL, WMV, X3F

    and

    GD Support enabled
    GD Version bundled (2.0.34 compatible)
    FreeType Support enabled
    FreeType Linkage with freetype
    FreeType Version 2.3.11
    GIF Read Support enabled
    GIF Create Support enabled
    JPEG Support enabled
    libJPEG Version 6b
    PNG Support enabled
    libPNG Version 1.2.49
    WBMP Support enabled
    XPM Support enabled
    libXpm Version 30411
    XBM Support enabled

    My host says they are up to date, but I do not know where to check. Imagemagick.org says the latest one is 6.8.1-0. I will check with my host again.

    Thread Starter lecyril

    (@lecyril)

    esmi, thank you again for your time. My host told me that imagemagick is effectively obsolete on their server and that they will install 6.8.1-0 within a few days. Hopefully this will solve the problem.

    Another thing I can add is that I can upload mp3 files (tested with a massive 16.3 Mo mp3) without problem, as for png. I also tried to switch to the old “browser upload” in media library-add new media, but this gives the same result : png and mp3 are ok, whereas jpg produce an error :

    503 Service Unavailable
    The server is temporarily busy, try again later! Powered By LiteSpeed Web Server

    Does this ring a bell ?

    Hopefully I will be able to close this topic one the updated version of imagemagick is installed on the server!

    This definitely sounds like a server issue – not a WordPress one – and seems to be a problem with image processing rather than actual uploading. Do your hosts have anything to offer on it?

    Thread Starter lecyril

    (@lecyril)

    Hi esmi,

    [resolved], yay ! You were spot on: upgrading imagemagick did the trick, and I can now upload any kind of images again.

    Thank you very much for all the time you invest on these forums for us, and especially for my unusual issue ??

    Have a nice holiday time,

    Cytil

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘WP 3.5 : http error for jpg upload, png are ok’ is closed to new replies.