Would it be helpful to specify the action needed.

  • Resolved spottedpaint

    (@spottedpaint)


    2 years, 6 months ago

    In the order notes when a payment has gone through an issue, a note is added that says: Payer needs to perform the following action before proceeding with payment. Order status changed from Pending payment to Failed.

    Most of the time the payment goes through ok but it might be something that irritates the customer.

    Would it be possible to state what that action is in the note? At the moment its a bit cryptic. It would helpful to see if its always the same action or if there was something the site owner could do to ease customers pathway through checkout.

    It might be that paypal don’t say or its something confidential for the customer but at the moment its a bit of a mystery.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @spottedpaint,

    This message should only be visible to the merchant, and the customer should not see it.
    But I agree it could potentially better explain which action must be performed.

    This message can occur when the user is overcharged, meaning PayPal Payments attempts to capture an amount higher than what was previously authorized by the buyer. For example, when the buyer authorized a payment on the non-Checkout pages but then additional fees or shipping is added to the order at the Checkout, exceeding a certain limit: https://woocommerce.com/document/woocommerce-paypal-payments/#paypal-on-non-checkout-pages
    In that case, PayPal Payments would restart the payment process after the buyer closes the popup window and sends the buyer (with a full-site redirect) to the PayPal website with the updated order totals.
    If the buyer confirms the payment with the updated totals, the payment should be successful.
    But some users may not click the “Pay now” button at PayPal a second time, resulting in a potentially failed order.

    Kind regards,
    Niklas

    Thread Starter spottedpaint

    (@spottedpaint)

    Yes only on the note that the merchant sees. It would give the merchant some more information when examining their orders.

    These orders havn’t been failing for us, its only a desire to make the message clearer.

    I’ll have check on the next ones to come in to see if that 150% amount would apply to them. Perhaps the same 150% issue might also apply if they added an additional item to their basket after they had been to PayPal and authorised an amount.

Viewing 2 replies - 1 through 2 (of 2 total)
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