Plugin has potential if Glitches get fixed and process improves

  • Plugin crashes our product descriptions

    The best thing about this plugin is Omar from support. Omar from support helped us and showed us a great solution to fix the shipping policy from this plugin that was stuck in our Google Merchant Center for a couple weeks. I think this plugin can be 5 stars if they fix the glitch that affects product descriptions and make removing items from Google Merchant Center easier.

    We ended up using a different plugin for our Google Shopping feed but this plugin has potential if minor glitches could be addressed.

    • This topic was modified 6 months, 1 week ago by coolboy0010.
    • This topic was modified 6 months ago by coolboy0010.
    • This topic was modified 6 months ago by coolboy0010.
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  • Hi @coolboy0010,

    I’m sorry to hear about your experience. I noticed you left a similar review here but didn’t respond to the request for additional information.

    I’d like to go over the specific concerns you’ve raised and request additional information to help me better assist you.

    • Crashes product descriptions: Could you tell me more about this issue? It’s not clear how the plugin would crash the product description. Perhaps you mean that it’s not syncing the correct product description. Please clarify if that’s the case.
    • Shipping policy stuck in our Google Merchant Center account: Just to be sure we’re on the same page, are you saying in your case the shipping rates synced from WooCommerce to Merchant Center weren’t removed after uninstalling the plugin? Please confirm so we can look into the issue on our end.

    Lastly, I’m glad to hear you found our support helpful. If you can share a link or provide the ticket number for the ongoing conversation, that’ll help me locate it and help you further.

Viewing 1 replies (of 1 total)
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