Worst plugin and support ever

I opened an account to leave a review to protect and prevent other customers from installing this plugin, especially from Friday to Sunday as there is no support. So if something goes wrong like in my case (installed and I am receiving an email for failed sync every minute without a way to stop it even if you uninstall the plugin because there is no way –or obvious to a new user– to disconnect the account or disable the API, or close the account) you must wait until… I do not know. I installed on Friday, now it is Sunday evening.
However, the big problem with them is not their inexistence over the weekend.
The problem is that there is no way to disable, disconnect or close the account, that is against any GDRP or customer’s rights legislation, framework or best practice.
We also offer digital services, and we are weekends, but we support our weekend’s customers too. Or, if there is such a way, it is not so visible.
I do not like practises that they do not respect my rights, my right to cancel, but they believe something like this: “ok, say that it is free, he will see how it works with 36 products, and we have probabilities to take customer. In addition, he cannot close the account, he must contact us, so we will have the opportunity to make an attempt to change their mind”. OK. This is my thought. I hope I am totally wrong.

Yours,
Leonidas Stergiou

• This topic was modified 5 years, 1 month ago by leonstergiou.