Hello Kumaresan – I have investigated your support tickets with us and I can see that you went three days without a response from us. We are at fault, and I apologize for the inconvenience.
As the author of a free plugin with thousands of active installs, managing and providing free support is always a difficult task – however, we can do better. I understand you have moved onto other options, but if those don’t work out – consider us again and we will make sure that your next experience is a much better one.
Going forward, we are going to be handling support tickets a bit differently. A focus on faster response time and follow-ups, as well as keeping you informed on extended troubleshooting research, and overall – more transparency throughout the entire support ticket.
Thanks for taking the time to bring our fault to light, so that we can grow stronger from it.
