Hi @smartprince, sorry to hear you are having issue getting support for our product. I do see one of our support personnel answered your question so will likely get back to you again soon.
At a quick glance through it seems the issue you experience might be related to your theme since it is overriding all of the WooCommerce templates. I would suggest you try and contact the author of the theme for support as well.
In the future, you are also welcome to contact our support directly at https://woocommerce.com/contact-us/
Hopefully, we can provide you the right answers to get this 1-star rating turned into a 5 star one soon.
