Support form with issues, subscription-based service

  • Their support form and website has seemed to have issues for a year and it makes communication uneasy.
    I sent several support forms which did not get through. The only way to get support was through emails.

    I was trying to cancel the service or make sure it would stop. It was unclear if you’d need to buy a new license or if it would auto-renew. The subscription auto-renew is well hidden: need to dive-into the order, then get to the subscription for the cancellation button to show up. The copy-writing was somewhat misleading so I was not sure if it would auto-renew, especially when the feature for subscription management was hidden behind links.
    Finally managed to reach them, we worked things out and I got refunded.

    • This topic was modified 3 years, 11 months ago by oceanfact.
    • This topic was modified 3 years, 10 months ago by oceanfact. Reason: we worked things out
    • This topic was modified 3 years, 10 months ago by oceanfact.
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  • Plugin Author Renzo

    (@rnzo)

    Oh my dear friend… We helped you so many times. Where can a leave a review for you? –> 1 star as costumer/user?

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