Worse customer service ever, impolite programmer, not helpful and not caring.

Hi. What plugin did you end up using?

I was also looking at easyres and had a similar experience. Not as bad as yours but I still got pretty much brushed off when looking for further information on the product.

It looks like such a promising solution but you can’t actually test it properly because most features are in the premium version. Which would be fine if you could get some sort of documentation about those modules… but to do so you have to be a premium member. *sigh*

I tried Booking Calendar Contact Form plugin and it seems to work fine. Basic but fully functionnal, it is easy to change the form as you want and half the price of EasyReservations at 60$ for the premium version. Feel free to try the trial version, it works perfectly fine. The trial version is even linked to your paypal account where you can pay directly with a credit card or with your paypal account. Booking Calendar Contact Form Is fine for me and I am going to buy the full version! Try it out!

I haven’t seen that one. Thanks, I’ll check it out. I’m also closely looking at the following which seem to be feature loaded but also have great free version support.

1) CP Reservation Calendar
2) WP Booking Calendar

Its a pity the easy-reservations developer is so unhelpful with pre-sales queries etc. It doesn’t help having what looks like a fantastic product with so little customer-centric sales support.

Thank you for the advices. I’ll check this right now. I use many plugins for my webpage, paying for those functionning properly as a mark of respect for the developpers of those. However, I totally been insulted by the attitude of EasyReservations developpers who seems not to care for trial users, not saying that they insults us if we dare to tell them that their plugin doesn’t work properly. Well, it’s their business and they can manage it as they want. As I said, EasyReservations looks great, but they can’t just expect people to pay this large amount of money without even knowing if it works properly with the trial version. Doing so is like asking me to afford a new car without trying it, it just doesn’t work. Of course, customer service is something I am looking into as well. Everybody working in the computer and developpement field knows how complicated it can become when you get an update and if the developpers are not here to help their customers, who’s going to do it?

At the end, I prefer a more basic but well functionning and with a better customer service plugin than a very good looking one, not functionning unless you pay (and who knows if it works after) with programmers telling you words like Fuck You, stupid asshole, go away and I don’t want you as a customer plugin.

I agree 100% – The very least that the easy reservations developers could do is have a hosted but fully featured demo version available for testing. That way we could test it properly and make an informed decision on purchasing or not. Also this way they would not have to field so many questions related to the buggy free version.

Hey Angeledge,
directly after our conversation I looked here and expected a post like this. Was a bit to fast it seems. While you put up some valid problems, I feel like giving my view on this very unique case. In your first post, without even knowing me or that I could’ve done anything wrong, you were very impolite and attacked me right away. Even saying that the bug in my “buggy software” is in reality a bug of your theme that could be easily fixed in a minute if you just would say “Hey, I’ve a problem here is the link. Please help me.” didn’t calmed you down. So yes, I don’t help people that are directly rude to me. You wouldn’t either. And that’s the only thing I said.

Now to the valid problem that I don’t give support to free users:
The true story of it is that I gave it for the first year, but while the request got bigger and the user got more and more demanding I didn’t got more out of it. And I don’t only mean money, they even almost never said thanks after I helped. That’s what happens if you’re to nice in the internet. And the thinking that it leads to more sells is just wrong. It doesn’t. After deciding to only spend my time on the users that support the development It got really better and more friendly. Just that sorted out 95% of the unfriendly contacts. And I can focus more on development. A bless.
And as it is right now I just can’t do it time-wise anymore. While I spend more time with support for my more customers I get more request mails too. I just can’t answer five to ten walls of text with dozens of questions and requirements daily. And after answering hundreds of them without making more money you wouldn’t do it either. If there’s a little problem where I can help fast I still do, even for free users.

And just for the records: I get daily thanks for the support I give to my customers. It makes me really sad that this thread gives the impression as I wouldn’t care for my customers while I stand up every morning, even on the weekends, to be helpful and sort out all problems. And till now I’ve fixed every problem any customer reported.

PS: You can test a demo on demo.easyreservations.org.

Regards
Feryaz

Hi Feryaz.

Is the demo.easyreservations.org demo a mirror of your latest version 3.3?

thanks.
r.