Works on our site, no complaints

  • josephcondon

    (@josephcondon)


    4 years ago

    We had a couple issues early on with it not working for International orders, but we determined it was a 3rd party plugin issue and not any fault or Route. I have lowered my shipping costs by using this and by not having to insure each package. However, I sell vinyl records and just want you to know that a bent corner or scratch completely ruins the product. Your coverage said bends and scratches don’t count as damage and therefor would likely not be covered. I find that to be odd. So I guess I’m using this really only to cover theft. It provides peace of mind to my customers so I guess that’s something. I’m giving 5/5 because Route is doing what they advertised.

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  • Plugin Author Route

    (@routedev)

    Hi there,

    Thanks so much for your review! We’re so glad Route has helped you lower shipping costs for your customers, and that we were able to help you get the 3rd party issue sorted out.

    For your specific product, bends and scratches that render the product unusable would certainly be considered damage that we would cover. However, we generally use the condition of the box as an indicator for whether or not the damage occurred during packing (not covered) vs. during shipping (covered). Since your product might be a bit of a special case, we invite you to reach out to us at [email protected].

    We are always happy to explore merchant-specific solutions. I’ve passed your feedback along to our merchant support team so they’ll be on the lookout for any emails!

    All the best,

    Jordan, Customer Support

Viewing 1 replies (of 1 total)
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