Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter FenceNinja

    (@fenceninja)

    I realize that the this plugin works on every other site i have except for this one: https://fenceninja.flywheelsites.com/my-tickets/

    I am using a new theme called: Mobius from Themeforest.net. Is there a problem with this theme?

    Thanks

    Thread Starter FenceNinja

    (@fenceninja)

    https://fenceninja.flywheelsites.com/my-tickets/ Here is the site where the ticket thing is at.

    Plugin Author julien731

    (@julien731)

    Heh, the ticket detail page does looks pretty ugly. Unfortunately, I think it’s related to your theme. There is one thing you can do: customize the details page template.

    1. In your theme, copy either single.php or page.php (depending on if you want to use the blog article template or the page template)
    2. Rename the copied file into single-ticket.php
    3. Go to /awesome-support/themes/default/ and open the file details.php
    4. Open single-ticket.php that you just created
    5. Find the line the_content(); in single-ticket.php
    6. Replace it by the content of details.php (copy all the content of this file)

    This will result in the plugin using your custom template instead of the default one.

    Thread Starter FenceNinja

    (@fenceninja)

    Alight, I will try and see if I can get this done. I will let you know if I run into any problems.

    Thanks
    Brad

    Plugin Author julien731

    (@julien731)

    Actually, there is an easier, safer method to do the customization, sorry to have forgotten about it.

    1. In your theme, copy either single.php or page.php (depending on if you want to use the blog article template or the page template)
    2. Rename the copied file into single-ticket.php
    3. Find the line the_content(); in this new file and replace it by wpas_get_template( 'details' );
Viewing 5 replies - 1 through 5 (of 5 total)
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