Working with support is very frustrating

I have purchased premium licenses for Frontend Manager – Ultimate, Delivery, and Groups & Staff. I have been trying to email the WCFM support team for several weeks now about many issues I’m having with their plugins. Their responses take days, sometimes weeks to hear from them. When they do respond, they do not address my questions, leaving many unanswered. They respond with general responses, but do not try to understand my issue. This may be due to language barriers. I have been asking for a better way to communicate with them, including a phone call during their time zone, but they do not respond to this. I think their plugin could work nicely, but I cannot get it to work because of issues they will not address. Also, the “premium support” option on their site does not work. They only accept emails, which is slow communication, and no ticket tracking of issues. This has been a very frustrating process to get support.I don’t understand why they don’t have a chat feature for working with their support team, when they have a chat feature built into their own software?

• This topic was modified 4 years, 5 months ago by stephen72412.
• This topic was modified 4 years, 5 months ago by stephen72412.