Worked flawlessly, but now just stalls and kills a site

  • rockso

    (@rockso)


    4 months ago

    I’ve used this plugin for a canny while and it’s been great! However, the past 6 weeks it’s caused nothing but headaches.

    Backups don’t backup
    Auto-migration stalls somewhere between 13% and 48%
    – clicking the cancel button does absolutely nothing.
    – manually transferring fails, either the local backup is broken or when uploading to the new site, it breaks.
    Causes numerous 404 error on perceived successful cloned sites.
    Absolutely no error messages or any helpful info to troubleshoot.
    Constantly fails to connect to Google Drive for offsite backups.

    This is happening on 2 litespeed servers and 1 ngnix server, so it no restricted to just one site/setup.

    Uninstalling fails, leaving the only resolution available to us, is via a server side backup restore.



    • This topic was modified 4 months ago by rockso.
Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support tonyrobins

    (@tonyrobins)

    Hello @rockso

    1. In our experience, a backup timeout/stuck issue is usually caused by limits of the web hosting server, for example, a low PHP time limit. It is recommended that you first adjust WPvivid settings as suggested in this doc to increase the backup success rate. Please note that depending on the site size, the backup process can take some time.
    2. Please note that a backup task usually will not be immediately cancelled after you click the Cancel button, it will complete the backup of the current chunk to safely cancel the task, which can take a few seconds. If the cancellation function is not working as expected, it is recommended that you check whether the cron system of the website that the plugin uses for cancelling a backup task or running scheduled backups is working properly.
    3. Would you let us know more details about the failed uninstallation? For example, any error message or screenshot would be very helpful.

    If the issues persist after you try the above suggestions, please feel free to contact us via this form and we are definitely going to try our best to help you solve the issues.

    All the best,

    WPvivid Team

    Thread Starter rockso

    (@rockso)

    I’ll drop you a support request, although I did fill one out several weeks ago and never heard anything back.

    1. Server setting and PHP Max Ex time are maxed out, and these are not on shared servers. 4core/4Gb ram per site, with 10 min script times.
    2. The cancel button does nothing, even 2 hours later, the whole process is stalled/hung.
    3. There are no error messages, the logs are empty

    Please do reply to this support request, I will complete it with screenshots and server setting today GMT, Thanks,

    Plugin Support tonyrobins

    (@tonyrobins)

    Hi @rockso

    Thanks for the update.

    I’ll drop you a support request

    Please let us know once it’s done so we can look into the issues.

    All the best,

    WPvivid Team

    Plugin Support tonyrobins

    (@tonyrobins)

    Hi @rockso

    Just a friendly follow up:

    We still haven’t received your support request, would you please do that via this form and let us know once it’s done so we could start investigating the issues.

    All the best,

    WPvivid Team

    Thread Starter rockso

    (@rockso)

    I did https://ibb.co/9qD4fr9

    Plugin Support nicholas2019

    (@nicholas2019)

    Thank you.

    Plugin Support tonyrobins

    (@tonyrobins)

    Hello @rockso

    Thanks for the update.

    What content did you send? It seems that we did not receive a message related to this thread.

    Would you include a link to this thread in the message so we could track it?

    All the best,

    WPvivid Team

Viewing 7 replies - 1 through 7 (of 7 total)
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