Worked fine until…

  • Steve B

    (@expatphilippinesbacolodnews)


    3 years, 8 months ago

    This SG Security plugin worked great until I got locked out and had to ask SG Support to let me back in. They did and when I asked what had happened, they said, “I double-checked and our security plugin was asking to access the website with admin account so I disabled it from the File Manager and that worked perfectly.”

    That’s funny as I made no changes after I had enabled 2-step Google Authentication. But I didn’t get that far because the webpage said – ‘The access to that page has been restricted by the administrator of this website.’

    Now, I’m back to Wordfence only as I have lost trust in the SG Security plugin to work without locking me out again.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Hristo Pandjarov

    (@hristo-sg)

    SiteGround Representative

    @expatphilippinesbacolodnews please, post a thread in the support forum when you encounter issues, we do our best to handle those as soon as possible and fix them. The problem you’ve experienced has been fixed in the latest plugin update. In the latest version that works just fine ??

    Thread Starter Steve B

    (@expatphilippinesbacolodnews)

    I thought I had, sorry and thanks for letting me know.

Viewing 2 replies - 1 through 2 (of 2 total)
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