Worked but terrible documentation, file bloat.

  • Went for the Pro version. It took a while to understand how to use it. At one point emailed support for help. While they did answer quickly, it was useless and didn’t help at all. I finally got it working after multiple tries and a bit of dumb luck, but rollback files and logs were stacking up, so again, I looked at the documentation and found nothing that tells you how to clear logs/unneeded files. There are multiple delete options in the file manager, but nothing explains what they do. It turns out that one of the options deletes your uploaded PUBLISHED posts. I emailed support to understand what each delete action does and how to remove log files. They replied quickly but again, useless. This needs clearer documentation and better support.

    • This topic was modified 3 years, 2 months ago by aptharsia. Reason: revised
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  • Plugin Contributor Smackcoders Support

    (@smacksupport)

    Hi,

    You have posted your review for the Pro plugin in the WP Ultimate CSV Importer Free Plugin support forum. Kindly contact our Pro Plugin Support using the email ID support[at]smackcoders[dot]com, and let them know what type of feature you are looking for. Our team will add the feature for you within the given time frame.

    A plugin feature that is in the initial development stage will not be added to the documentation pages. If you are not sure about any of the features, kindly contact our support team before trying the same in our plugin. Our Pro plugin support team will respond back within 12-24 hours to assist you with your queries.

    Thanks.

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