Work in progress

  • Works well but takes a little getting used to. If you take the time to set things up correctly it will be a much better experience. I purchased the Standard bundle and power pack to start. The licensing is a bit off or maybe I’m not understanding a part of it they give separate license for modules and some don’t ask for a license. Only have it working about a week and the “worse” part is training people to use it correctly Would have given 5 stars but I don’t believe I have enough time with it yet.

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  • Plugin Author melliesou

    (@melliesou)

    Hi @psgrzelak,

    Thanks for your feedback. Yes, there are so many features within the plug-in that it does take time to get familiar with. We have very extensive documentation to help on-board people and we are always working on improving the documentation and product features. This documentation and product features aim to make the regular operation of our ticket system the most efficient for you and your team.

    The product license keys (used for all the add-ons) help ensure that you get product updates. All licenses are found together in the “Licenses” tab on the “settings” page of Awesome Support which help you ensure that everything is accounted for. Most paid modules will normally require a license key, and it is the core and the free add-ons which don’t require a key.

    When your team fully learns all the features, they will be very efficient operators (and help to keep your support costs low). We’d be happy when you re-valuate after your team learns all the features and you improve your review to 5 stars.

    If you have any other questions, please let us know.

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