WordPress.com Stats issue

  • Resolved luisiher

    (@luisiher)


    13 years, 8 months ago

    Hi

    I have been using the WP stats plug in for over 2 years and is fantastic. However, since yesterday, when I try to view my site stats, I get the below message:

    Your WordPress.com account, spanishaid is not authorized to view the stats of this blog.

    Does anyone know why and how to resolve this?

    Thanks a lot for your help
    Luisiher

Viewing 9 replies - 46 through 54 (of 54 total)

  • I have the same problem. Add my name … I’ll try JetPack until issue is resolved.

    Had the same problem:-
    I deleted the WP Stats plugin and installed Jetpack. My stats now work.

    One has to wonder if “they” are trying to kill-off WP Stats by the lack of response in favor of Jetpack… Automattic does both…

    Believe it or not, they’re trying to provide a better service longer term – which is still free for most users.

    I hope so, but not responding to repeated posts does not instill good will…

    Who do you expect to respond? This forum is staffed by volunteers – not staff from automattic.com who developed Jetpack and the previous wp-stats plugin.

    Yes from automattic.com!

    I am paying for a service, although not much, but a simple response would be nice:

    EXAMPLE:

    Some users have been reporting an issue, and we are aware of it, and are working on a resolution.

    If automattic is mothballing Stats, then just say so, and let the Users know what direction automattic is going so we can plan for the future instead of trying to figure out what is wrong!

    How much time do you think folks have wasted trying to figure out if there was a conflict with their site plug-ins? or personal code?

    Based on other User posts, there seems to have been a great deal of frustration with the lack of communications…

    I know the forums are run by volunteers, and my hats off to them!
    (I too volunteer on several website forums, and know what a thankless job it can be..)

    Bottom line, just communicate!

    end rant…

    I agree with alseymour. Communication would be wonderful. If Automatic is dropping WordPress Stats, JUST SAY SO!

    Hi, everybody. There have been a lot of threads here on stats issues and a lot of support tickets on WordPress.com. I apologize for our failure to respond to everyone.

    We are fixing issues on our end of the stats system. The old Stats plugin is meant to keep working. These issues are not our way of encouraging you to switch to Jetpack; they are the result of bugs introduced in code written by Automattic engineers like myself.

    It is something of a coincidence that switching to Jetpack has resolved the issue for some people. While we are pleased to see people adopt the new plugin, we are also working to restore service to everyone using both plugins. Thanks for bearing with us.

    Andy Skelton
    Automattic

Viewing 9 replies - 46 through 54 (of 54 total)
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