You’re doing great! Thanks for sending over all of these details. It really does help out ??

Try this. Go to the Products section of your admin and edit one of the downloadable products. Check the file URLs there to make sure they match the staging site. That way they’ll be pointing to the correct site. That’s what I would try first.

If that doesn’t fix this, could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here.

Thanks!

Thank you so much for your reply.

As I said in my original post I’m not very technically minded, I was ‘messing around’ with my site last night and completely ‘buggered it up’ oops!.
Here’s what happened:
I installed Better Search Replace plugin and inserted the info as shown in this screenshot
https://snipboard.io/3x1nWw.jpg
Oh dear – I broke my staging site – this screenshot shows what happened
https://snipboard.io/Xs9mfG.jpg
It changed the URL to staging.staging.inspirationalartworkonline.com.au
Clearly I didn’t do it correctly.
After this I couldn’t get into into my WP admin area, so I deleted my staging sub domain and related database then made a new sub domain and database etc (same name as old one) and reinstalled the information using Duplicator plugin.

I have no idea why or how but the staging site seems to be working now, so I must have done something wrong when I migrated with duplicator last time – who knows?? – clearly I don’t!

If you have any suggestions as to what I might have done wrong (from my screenshots) when I used the Better Search Replace plugin, that would be helpful for future reference. If not that’s fine.

Thank you once again for your help – it really is appreciated.

Such a lot to learn – so little time! ??

Regards
Jilly`

First off, I’m glad to hear you were able to get the staging site up and running via the Duplicator plugin. Typically using a plugin that handles all of the moving parts is the best way to set up a staging site. It can be done manually, but it’s a bit more finicky.

I was looking at the screenshots you sent over. I believe what happened is the “search for” string will also match the “replace with” text. So you can end up with staging.staging.inspirationalartworkonline.com.au which won’t work.

I think that may be what went wrong here.

If you do need anything else, let us know.

Cheers!

Thank you so much for your help, I really appreciate it.
I think I may be on this forum quite a lot!!

Regards
Jilly