WordPress Website down – only white screen

  • Resolved Boissiere

    (@boissiere)


    8 years, 12 months ago

    Hi guys,

    I have an issue with my wordpress site https://www.masdelaboissiere.com
    I am running the wordress theme “Sixty One” (see https://www.cssigniter.com/ignite/themes/sixtyone/ for details)
    A few days ago the page didnt load anymore on any browser and I was getting the error message: “This webpage has a redirect loop ERR_TOO_MANY_REDIRECTS”
    Back then I was still able to access the control panel via https://masdelaboissiere.com/Boissiere/wp-admin/.
    I intended to check if this issue with the page load was caused by any of the plugins installed. I disabled all plugins and since then I am only getting a blank page and I am not even able to access the wordpress dashboard (blank page too).
    I spoke to the service provider and they state that on their end everything is fine and he reckons that this issue with with the wordpress site itself.
    I am a little lost. Any idea how to fix that issue? I am still able to access all files via the file manager.
    Thanks for the help.

    Lars

Viewing 3 replies - 1 through 3 (of 3 total)

  • Try:
    – switching to the default theme automatically by renaming your current theme’s folder inside wp-content/themes and adding “-old” to the end of the folder name using FTP or whatever file management application your host provides.

    – resetting the plugins folder by FTP or phpMyAdmin.

    Thread Starter Boissiere

    (@boissiere)

    Hi Esmi,

    Thanks for the quick reply,
    I have tried your suggestions.
    After renaming the themes folder as prompted I was briefly able to access the wordpress dashboard again.
    However, after resetting the plugins folder I am back to the old mystery of the white pages. The website only displays a white pages and once again I am unable to log onto the dashboard (same issue – white page).
    I have tried back and forth (renaming the plugins.hold folder back to plugins as well as the themes folder) but I am back to the white page.

    Any idea is more than appreciated
    Thanks

    Thread Starter Boissiere

    (@boissiere)

    Hi Esmi,

    just wanted to let you know that I sorted out the issue with the creator of the theme. In the end the issue was cause by a plugin and the permalink settings.
    Thanks for your help anyways.

    Lars

Viewing 3 replies - 1 through 3 (of 3 total)
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