WordPress was unable to establish a connection with Airstory using the token pro

### Begin System Info ###

— Site Info

Site URL: https://www.drkenonu.com
Home URL: https://www.drkenonu.com
Multisite: No

— User

User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.100 Safari/537.36

— WordPress Configuration

Version: 4.9.8
Language: en_US
Permalink Structure: /%postname%/
Theme: Literatum 2.1.8
Parent Theme: (none)
ABSPATH: /home1/drkenonu/public_html/
WP_DEBUG: Disabled
Memory Limit: 40M

— Airstory Configuration

Version: 1.1.6
Requirements:
– PHP >= 5.3 PASS
– HTTPS support PASS
– DOM Extension PASS
– Mcrypt Extension PASS
– OpenSSL Extension PASS

— WordPress Plugins: Must-Use

– SSO: 0.3

— WordPress Plugins: Active

– ActiveCampaign: 7.0
– Airstory: 1.1.6
– Anthologize: 0.7.8
– Contact Form 7: 5.0.4
– Custom Background Changer: 3.0
– Forget About Shortcode Buttons: 2.1.1
– MasterClass Plugin: 1.0.42
– Ninja Forms: 3.3.16
– Perfect Pullquotes: 1.7.5
– Pixabay Images: 3.4
– PLR.me Dupe Examiner: 1.4
– Simple Quiz: 3.6.8
– Wordfence Security: 7.1.12
– WordPress Related Posts: 3.6.4
– Yoast SEO: 8.3

— WordPress Plugins: Inactive

— Server Configuration

PHP Version: 5.6.37
MySQL Version: 5.6.32
Web Server: Apache
Libxml version 2.7.6

— PHP Configuration

Memory Limit: 256M
Upload Max Size: 64M
Post Max Size: 64M
Upload Max Filesize: 64M
Time Limit: 30
Max Input Vars: 1000
Display Errors: N/A

### End System Info ###

Compatibility
Ensure your WordPress installation has everything it needs to work with Airstory.

Dependency Status
PHP 5.3 or higher Version 5.6.37 Passed
HTTPS Support This site supports HTTPS Passed
PHP Extension: dom Extension loaded Passed
PHP Extension: openssl Extension loaded Passed
PHP Extension: mcrypt Extension loaded Passed
WordPress REST API Is this site’s REST API accessible via HTTPS? Passed
Airstory connection Can this site communicate with Airstory?

Hi Dr. Ken,

Sorry you’ve been running into trouble, let’s see what we can do:

From the details you’ve provided, it looks like your site meets all of the necessary requirements, which is a great start :). Additionally, there aren’t any known conflicts with the plugins you’re using.

The error message you described (“WordPress was unable to establish a connection with Airstory using the token provided”) occurs when Airstory’s API rejects an authentication attempt with the given user token. When a user provides their Airstory token to the WordPress plugin, the plugin will query the Airstory API to ask “hey, I’ve been given this token; who is this?”

In your case, it seems like the token might not be recognized, which could be caused by a few things:

1. The token could be incomplete:?tokens will typically be ~150 characters, and it’s necessary to get the whole thing. I’d recommend grabbing your user token from https://app.airstory.co/projects?overlay=account using the “Copy to Clipboard” button on the right side of the token.
2. The token could include extra characters, including spaces: When copying your user token, please ensure that the form field is empty (including spaces) before pasting your token.
3. The API token could be invalid or otherwise corrupted: please ensure you’re using your current Airstory user token, available from https://app.airstory.co/projects?overlay=account. Airstory recently added the ability to invalidate old keys, so it’s important to make sure you’re using a valid key and not an older one that may have been saved elsewhere. Once the “Generate new token” link is clicked, older keys will cease to work.

As a worst-case scenario, it might be worth re-generating your user token (via “Generate new token” on https://app.airstory.co/projects?overlay=account) in case something is awry with the existing token. Be forewarned that this may break any existing integrations you have set up with Airstory!

Hopefully this helps, and please report back if you’re still having trouble!