WordPress User update not syncronized with MailPoet

  • Usually an email or name update on a WordPress user account is synchronized with the respective MailPoet subscriber list.
    But now we noticed one case where the subscriber in Mailpoet is not updated (while the updated WP user is not listed).
    I already tried the “Force sync” in Subscriber lists, no success.
    Any idea?
    Thank you
    Klaus

    • This topic was modified 11 months, 2 weeks ago by klaus_hh.
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  • Plugin Support Lynn J.a11n

    (@lynnjat7)

    Hi @klaus_hh,

    Just to confirm, when you say the updated WP user was not listed – does this mean the user was actually removed from your mailing list altogether?

    Also, can you confirm if this user was (originally) subscribed to the mailing list, or was listed as Unconfirmed, Unsubscribed, Inactive, or Bounced?

    I did run some tests on my test site on this scenario and for all subscribed users, changing either the name or the email address was picked up by MailPoet. Was there anything special about this user or their account?

    In addition, can you share your site’s information under MailPoet > Help on the System Info tab? Thanks!

Viewing 1 replies (of 1 total)
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