WordPress site totally down

I can’t currently get to any of those URLs, but have you tried https://www.franstancatering.com:8888 ?

Hi Topher,

Yes, my site is now completely down. I’d like to redirect all visitors to a maintenance page I’d set up. It’s working for me, however, anyone external to my network is getting a timeout page.

I have my .htaccess as such:

<Limit GET POST PUT>
order deny,allow
deny from all
</LIMIT>
ErrorDocument 403 /maintenance.html
<Files maintenance.html>
order allow,deny
allow from all
</Files>

I’ve also tried the following code:

# MAINTENANCE-PAGE REDIRECT
<IfModule mod_rewrite.c>
RewriteEngine on
RewriteCond %{REQUEST_URI} !/maintenance.html$ [NC]
RewriteCond %{REQUEST_URI} !\.(jpe?g?|png|gif) [NC]
RewriteRule .* /maintenance.html [R=302,L]
</IfModule>

However, I’m the only one who seems to see my maintenance page and everyone else from the outside cannot.

Can you let me know what I am missing?

Thanks,
Shawn

It sounds more like your router isn’t sending traffic to your server properly, which would mean it’s not WordPress’ fault at all.

Can you set up a static html page and try to hit that from outside the network? If that fails then it’s a routing issue. If it succeeds then it’s something in your server setup.

Topher,

I can hit the following from the outside:

https://shawnmandel.asuscomm.com:8888/maintenance.html
I’m wondering why my https://www.franstancatering.com is not hitting the same.

Thanks,
Shawn

I think I’ve figured it out.

In my cpanel domain forwarding, I had to change from…

https://shawnmandel.asuscomm.com:8888/wordpress

to…

https://shawnmandel.asuscomm.com:8888

The only thing now I have to figure out is why I can no longer see my worpdress home page.

Thanks!
Shawn

But can you hit https://www.franstancatering.com/maintenance.html ?

Actually, no. I’m getting the error:

Not Found
Sorry, the requested URL /maintenance.html was not found on this server.

Curious as to why.

Here’s a clue:

$ host shawnmandel.asuscomm.com
shawnmandel.asuscomm.com has address 173.176.140.166

$ host www.franstancatering.com
www.franstancatering.com has address 66.230.196.109

They’re looking at different IP addresses.

Is this normal? If not, is this something wrong on my server?

Does that mean that I need to modify something in my .htaccess allowed IPs?

It means that https://www.franstancatering.com is pointed at a server at Neucom, Inc., not your server. You’ll need to mess with DNS. This is going to get complicated, and if you’re not comfortable with networking then I’d suggest hosting your site on a regular web host.

Topher,

Thanks very much for all of your feedback. It’s been quite helpful. I think it will be best to go the standard web host route.

Cheers!
Shawn