• Resolved twarneke

    (@twarneke)


    Hi,
    My site, the-best-things.com, times out.

    The FireFox browser reports “The connection was reset, The connection to the server was reset while the page was loading”.

    Chrome reports “No Data Received”.

    I can still log into the wp-admin and manage the site as usual until I try to view a post or access the site with the public URL.

    I first noticed it as I was creating a new post yesterday.

    I can ping the site and the DNS seems to be fine. I wonder if the MySQL data got munged or something similar.

    Any help would be appreciated.

    thank you!
    Tom

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator t-p

    (@t-p)

    Have you tried:
    – deactivating ALL plugins temporarily to see if this resolves the problem. If this works, re-activate them individually (one-by-one) to find the problematic plugin(s). If you can’t get into your admin dashboard, try deactivating via FTP or SFTP or whatever file management application your host provides. If applicable, also remember to deactivate any plugins in the mu-plugins folder. The easiest way is to rename that folder to mu-plugins-old.
    – To rule out any theme-specific issue, try switching to the unedited default, core-bundled Theme (such as Twenty Twelve or Twenty Thirteen) for a moment using the WP dashboard. If you don’t have access to your admin area, you can switch to the default theme by renaming your current theme’s folder in wp-content/themes and adding “-old” to the end of the folder name using via FTP or SFTP or whatever file management application your host provides. Alternately, you can remove other themes except the default theme. That will force your site to use it.
    resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems (because the hooks remain unless plugins completely removed or some plugins stick around in cached files. So by renaming the folder, you break them and force them inactive).
    – If the above troubleshooting steps fail to resolve the issue, try manually re-uploading all files and folders EXCEPT the wp-config.php file and the /wp-content/ directory from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones. Read the Manual Update directions first!

    Thread Starter twarneke

    (@twarneke)

    Hi Tara,

    Thank you so much for your detailed reply, I really appreciate it and will save this for future reference.

    It turns out that the Apache server had some hung processes. My service provider found and fixed the issue.

    Again thank you, and best regards,
    Tom

    Moderator t-p

    (@t-p)

    Glad you got it sorted ??

Viewing 3 replies - 1 through 3 (of 3 total)
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