wordpress site is destroyed after updating to 6.4

  • whenever i have updated my wordpress site to 6.4 version , the website has been destroyed , i dont know theme is gone, i guess because the style is different from the previous version and also after login to my wordpress it is saying that “you are not allowed to acess this page” please help me to fix that how can i fix this issue and from where should i debug , kindly help me

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @soumyasia,

    Here are some steps you can take to troubleshoot and fix the problem:

    • Run a compatibility test: Using FTP or a file manager provided by your hosting provider, switch to a default theme and deactivate all the plugins in these steps (or see here):
      – Rename the “plugins” folder to something like “plugins-disabled” to deactivate all plugins.
      – Go to the “wp-content/themes/” directory and rename your current theme’s folder.
      This will force WordPress to use the default theme and disable all plugins. If the issue is resolved, enable them one by one to identify the one causing the issue, and also let their support team know about this issue.
    • Clear browser cache and cookies and check again
    • Check PHP compatibility: Make sure your current theme and plugins are compatible with PHP version 6.4. You can either update them to the latest versions available or contact their support team.
    • Review error logs and check the console
    • Restore a backup or reinstall the previous version of WordPress.

    If the issue still persists or if you are having trouble in doing these steps, you can also contact your hosting support team for further technical help.

    Let me know how it goes!

    Thread Starter soumyasia

    (@soumyasia)

    i have already done all the below cases but still showing same issue like Sorry, you are not allowed to access this page. , my wordpress site is hosted in VM that i am accesing using file explorer , so how can i check the PHP version check , let me know how can i do that

    • Run a compatibility test: Using FTP or a file manager provided by your hosting provider, switch to a default theme and deactivate all the plugins in these steps (or see here):
      – Rename the “plugins” folder to something like “plugins-disabled” to deactivate all plugins.
      – Go to the “wp-content/themes/” directory and rename your current theme’s folder.
      This will force WordPress to use the default theme and disable all plugins. If the issue is resolved, enable them one by one to identify the one causing the issue, and also let their support team know about this issue.
    • Clear browser cache?and cookies and check again

    I recommend contacting your hosting support team, as they can provide more technical assistance and guidance to fix this issue.

    Besides that, you can also enable WordPress Debugging, as described here.

Viewing 3 replies - 1 through 3 (of 3 total)
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