WordPress / Self-hostes PHP API / Critical Error

  • Resolved Jan

    (@locke85)


    1 year, 2 months ago

    Hi @braekling,

    I’m running Matomo on the same server as the website, hence used the option (self-hostes PHP API) to connect wp-matomo to the matomo instance. When I click “save” this critical error occurs.

    In the WP error log provided these details:

    #6 /home/wp/disk/wordpress/wp-content/plugins/wp-piwik/classes/W” while reading upstream, client: 62.216.206.50, server: 60plusconsulting.de, request: “POST /wp-admin/options-general.php?page=wp-piwik/classes/WP_Piwik.php HTTP/2.0”, upstream: “fastcgi://unix:/var/run/wordpress.php-fpm.sock:”, host: “60plusconsulting.de”, referrer: “https://60plusconsulting.de/wp-admin/options-general.php?page=wp-piwik%2Fclasses%2FWP_Piwik.php”#5 /home/wp/disk/wordpress/wp-content/plugins/wp-piwik/classes/WP_Piwik.php(1044): WP_Piwik\Request->perform()#4 /home/wp/disk/wordpress/wp-content/plugins/wp-piwik/classes/WP_Piwik/Request.php(63): WP_Piwik\Request\Php->request()#3 /home/wp/disk/wordpress/wp-content/plugins/wp-piwik/classes/WP_Piwik/Request/Php.php(18): WP_Piwik\Request\Php->call()#2 /home/wp/disk/wordpress/wp-content/plugins/wp-piwik/classes/WP_Piwik/Request/Php.php(46): Piwik\API\Request->process()#1 /home/wp/disk/wordpress/wp-content/plugins/matomo/app/core/API/Request.php(282): Piwik\API\ResponseBuilder->__construct()#0 /home/wp/disk/wordpress/wp-content/plugins/matomo/app/core/API/ResponseBuilder.php(43): Piwik\API\ApiRenderer::factory()Stack trace:2023/09/21 17:49:56 [error] 2946682#2946682: *704488 FastCGI sent in stderr: “PHP message: PHP Fatal error: Uncaught Exception: Renderer format ‘console’ not valid. Try any of the following instead: . in /home/wp/disk/wordpress/wp-content/plugins/matomo/app/core/API/ApiRenderer.php:143

    Please advise on how to fix the error.

    Thanks,

    Jan

    System details:

    • WP version 6.3.1
    • Matomo version 4.15.1
    • Matomo connect version 1.0.29
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author braekling

    (@braekling)

    Hi Jan,

    it looks like you are using Connect Matomo with Matomo Analytics? This should not be necessary, Matomo Analytics is intended to be used standalone.

    The error message also points to Matomo itself:

    PHP message: PHP Fatal error: Uncaught Exception: Renderer format ‘console’ not valid. Try any of the following instead: . in /home/wp/disk/wordpress/wp-content/plugins/matomo/app/core/API/ApiRenderer.php:143

    I switched my personal setup to PHP mode and don’t receive any error, maybe @matomoteam can give a hint what’s wrong here.

    Thread Starter Jan

    (@locke85)

    Hi André,

    thanks for getting back. I’d love to get the new from @matomoteam also.

    I understood your comment about running both stand-alone.

    Why would we want to run both in parallel: I’m migrating different sites from GA to Matomo and most site owners got used to SiteKit from Google which nicely presents relevant stats directly in the WP dashboard. In my research I ran into your plugin which apparently does similar things on the back of Matomo-Analytics. It would be convenient for users not having to navigate into Matomo/ Reports but have everything right there in the dashboard.

    That said, I updated Matomo- Analytics to the latest version and tried to connect again: Added the path /wp-content/plugins/matomo/ and switched to PHP mode. The error still occures ;-(

    The full path is as follow: https://domain.de/wp-content/plugins/matomo/app/

    Which part of the URL did you use?

    Thanks,

    Jan

    • This reply was modified 1 year, 1 month ago by Jan.
    Plugin Author braekling

    (@braekling)

    Hi Jan,

    I get why you want to use both together. Just wonder if it would be better to run a standalone Matomo instance beside WordPress instead of an integrated one.

    First, if you want to use PHP mode, I would suggest to use a full, absolute path, e.g. /var/www/yourblog/html/wp-content/...

    Second, did you try HTTP mode? This should definitely work and is less error-prone.

    I’m just using a standalone Matomo instance and this is working fine, so sadly I can’t reproduce the issue. Hopefully somebody else or @matomoteam can check if the combination of both does normally work or if it is a recurring problem with this specific setup.

    @locke85 I’m not fully sure how WP-Matomo connects to Matomo and what might be the problem there but indeed Connect Matomo is not intended to be used with the full Matomo Analytics plugin. I have a feeling that Matomo is basically loaded twice and it could cause issues. It’s also possible the way it’s loaded that it does not load the correct config file as specified by the Matomo Analytics plugin itself.

    By the way the Matomo Analytics plugin also lets you add some reports to the dashboard by clicking on “Matomo -> Summary” and then clicking on the Pin icon.

    Thread Starter Jan

    (@locke85)

    Hi Thomas,

    thank for you clarification. Especially your advice regarding reports from the summary page is very helpful indeed.

    Regards,

    Jan

Viewing 5 replies - 1 through 5 (of 5 total)
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