WordPress Popular Posts Banned on Hostgator

  • Resolved hypepins

    (@hypepins)


    8 years, 2 months ago

    Hello!

    I have a site that rely’s heavily on your awesome plugin. I recently started hosting with Hostgator on their wordpress focused hosting. I noticed that the plugin kept getting disabled. After some research I found out that your plugin has been put on the bad list of wordpress plugins at HostGator here is more info here https://support.hostgator.com/articles/pre-sales-policies/optimized-wordpress-disallowed-plugins

    I contacted customer service to get more info and see if it could possibly be whitelisted and they said they will not. I informed them that is constantly updated for security and performance and is used by over 200,000 wordpress users but they said it causes too many problems to allow.

    The reason for my post is to inform you of this as I see you have ran into this issue with a larger provider before (ex. GoDaddy) and was able to work with them to get the issue resolved. I am hoping someone from Hostgator would work with you get this awesome plugin back on the good list.

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author Hector Cabrera

    (@hcabrera)

    Hi there!

    Back then it was the GoDaddy folks who got in touch with me actually. They got several requests from their clients to lift the ban on the plugin and because of that we were able to work it out. As a result, the Data Sampling feature was added and GoDaddy lifted the ban on the plugin.

    I don’t mind helping out as long as Hostgator is willing to lend a hand as well. Please feel free to share this comment with them and the Hostgator community.

    Hi Hector and hypepins,

    We’d be more than happy to take another look at the plugin with you and have now flagged it for review. If you wouldn’t mind sending an e-mail to [email protected] Attention : Jonathan H. we’ll be able to discuss our review with you more directly.

    Thanks for your interest in our platform and we’ll be watching for your e-mail.

    Plugin Author Hector Cabrera

    (@hcabrera)

    Hey Jonathan!

    Thanks for chiming in! Sure, I’ll send you guys an e-mail as soon as I can ??

    Thread Starter hypepins

    (@hypepins)

    Thanks @gatorjonathanh and @hcabrera hopefully you guys can work together to get this awesome plugin back on the good list! I really don’t want to move hosts ??

    Plugin Author Hector Cabrera

    (@hcabrera)

    Hi guys!

    @gatorjonathanh, did you get my email? It’s been a couple of days and I haven’t got a reply from you yet.

    Greetings Hector,

    My apologies for the delay over the holiday weekend. We have since passed along the plugin for review and will be back in touch again via e-mail once we have more information.

    If you have any questions in the meantime, please feel free to update the email thread and we’ll be glad to help.

    Plugin Author Hector Cabrera

    (@hcabrera)

    Got your e-mail, thanks! Please let me know if there’s anything I can help you guys with.

    Good Afternoon,

    We’ve since had a chance to review the plugin and are happy to report it has now been removed from our list of disallowed plugins for our Optimized WordPress platform.

    We appreciate the chance to work this out with you and if we can be of any further assistance, please feel free to use our recent e-mail thread to get back in touch.

    Plugin Author Hector Cabrera

    (@hcabrera)

    Indeed, I just got an e-mail from you guys confirming that the ban was lifted. I’m pretty sure @hypepins and other Hostgator clients will be happy with this news.

    Jonathan, thank you very much for your assistance ??

    Thread Starter hypepins

    (@hypepins)

    This isn’t awesome news! THANKS so much to both of you!

    Thread Starter hypepins

    (@hypepins)

    Is* ??

Viewing 11 replies - 1 through 11 (of 11 total)
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