WordPress plugin deletion

  • Morning all, ive been away for a week and come back to do some updates on the website. i had 5 updates which normally run fine. But noticed all the updates failed, after going into recovery mode i noticed a large portion of my plugins have been deleted. e.g Elementor. If i go to reinstall Elementor it says it failed as its already in the destination folder.

    Ive notice quite alot of my other plugins have vanished aswell. Is there any way to review an audit log or something to see whos been logged in or been active on the site?

    The page I need help with: [log in to see the link]

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  • I strongly suggest you to contact your hosting tech support as soon as possible. Plugins do not vanish like that.

    contact your hosting tech support as soon as possible. they might can help you

    Thread Starter jbarnes86

    (@jbarnes86)

    Afternoon all, just a bit of an update to this topic. Im currently with the hosting provider Fasthosts. I contacted them regarding the issue im still getting with plugins deleting themselves.

    After more of an indepth look into it. Whenever i update a plugin or theme, i get the “website is currently undergoing maintenance” then that soon goes to “this website is experiencing issues” and i get a link to go into recovery mode.

    After logging into recovery majority of the plugins i use e.g Elementor, Form Ninja, All in One SEO. WordPress says that there is an error with these plugins and they need to be reinstalled. When i click reinstall WordPress shows that it cannot be installed as it already is installed. The only fix for this issue is to log into my FTP and to delete the plugins which are corrupted and then reinstall them.

    As any user of Elementor can imagine, if someone has pages set up with that plugin and has issues with it or is deleted all the pages look like it was made in notepad.

    My hosting provider said a few weeks ago said its a capacity issue and recommended i upgrade my services which i didn’t really believe so i declined. Shortly after my website really messed up which i had to basically delete it and start again, still got the same issues though so i’m really glad i didn’t upgrade. After ringing them again they said my name servers are with Cloudflare its their problem not theirs.

    So i’m really stuck on who can help with this issue.

Viewing 3 replies - 1 through 3 (of 3 total)
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