• svenadult

    (@svenadult)


    Hi

    For some time now we’ve been having issues with our website. When viewed on mobile devices all the formatting is wrong. Menus show as a text list and any theme colurs and flow just don’t show up.

    We’ve tried changing themes several times but the result is always the same.

    The only thing that works is to request the desktop site (for example in Chrome on Android you check the box in settings) and then deactivating that. Then the mobile reponsive version shows up.

    None of us have any experience coding but can navigate the admin section and are comfortable making changes to advanced settings in plugins etc,

    SPeaking of plugins, we even tried disabling all of them last week but the problem remained.

    If anyone could give us a clue as to what could be going wrong we’d be eternally grateful.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • corrinarusso

    (@corrinarusso)

    Interesting.
    I assume you are using the free Bezel theme, instead of the paid version ?

    If free, I would not be surprised if this was/is intentional from the theme authors in order for you to reach out and pay for support.

    I can’t say with certainty, but if you look at the media queries that are built into the css files, they explicitly accommodate for min-width 576px, however I think you should have a setting for 320px and 480px.

    See here :
    https://uppsalafotografiska.se/wp-content/themes/bezel/css/bootstrap-grid.css?ver=5.3
    and here :
    https://uppsalafotografiska.se/wp-content/themes/bezel/style.css?ver=5.3

    Add this :

    @media only screen and (min-device-width : 320px) and (max-device-width : 480px) {
      .col-1, .col-2, .col-3, .col-4, .col-5, .col-6, .col-7, .col-8, .col-9, .col-10, .col-11, .col-12, .col, .col-sm-1, .col-sm-2, .col-sm-3, .col-sm-4, .col-sm-5, .col-sm-6, .col-sm-7, .col-sm-8, .col-sm-9, .col-sm-10, .col-sm-11, .col-sm-12, .col-sm, .col-md-1, .col-md-2, .col-md-3, .col-md-4, .col-md-5, .col-md-6, .col-md-7, .col-md-8, .col-md-9, .col-md-10, .col-md-11, .col-md-12, .col-md, .col-lg-1, .col-lg-2, .col-lg-3, .col-lg-4, .col-lg-5, .col-lg-6, .col-lg-7, .col-lg-8, .col-lg-9, .col-lg-10, .col-lg-11, .col-lg-12, .col-lg, .col-xl-1, .col-xl-2, .col-xl-3, .col-xl-4, .col-xl-5, .col-xl-6, .col-xl-7, .col-xl-8, .col-xl-9, .col-xl-10, .col-xl-11, .col-xl-12, .col-xl, .col-xxl-1, .col-xxl-2, .col-xxl-3, .col-xxl-4, .col-xxl-5, .col-xxl-6, .col-xxl-7, .col-xxl-8, .col-xxl-9, .col-xxl-10, .col-xxl-11, .col-xxl-12, .col-xxl {
        padding-right: 7.5px;
        padding-left: 7.5px;
      }
    }

    to this file :
    https://uppsalafotografiska.se/wp-content/themes/bezel/style.css?ver=5.3

    and see what happens.

    Secondly, there is a class caled :
    .primary-menu-responsive
    but it never gets loaded. Only a menu class called :
    .primary-menu
    ever gets loaded.

    All that said, I don’t the vibe that the business behind Bezel is giving off.
    I think they’re hiding something.
    Go install a new theme on your site, and see if that resolves it.

Viewing 1 replies (of 1 total)
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