WordPress Login Issue After Jetpack Integration

  • Resolved slacatw

    (@slacatw)


    1 year, 4 months ago

    When trying to log in using WordPress (/login-page/) and entering the login credentials, a page appears with the following content: ‘Please solve this mathematical problem to prove you’re not a bot.
    Afterward, you need to log in again.
    Prove your humanity (the small math task is displayed).’

    Once the math problem is solved, it redirects to ‘/wp-login.php’ with following content:

    ‘Error: The username field is empty. Error: The password field is empty.’ even though the data was entered previously.

    Now, if you enter the login credentials again on this page (/wp-login.php), the redirection works as expected.

    Since I deactivated the plugin it seems that the cause of this has to be the Jetpack plugin itself.

    We are using woodmart theme (latest version) & Crocoblock JetEngine Plugins/Modules.

    site content and site Cache was cleared
    htaccess is freshly regenerated
    php-config is not altered
    mem issues unlikely, 1024MB associated
    persistent cache due to scrawny vhosting not available.

    • This topic was modified 1 year, 4 months ago by slacatw.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Tamirat B. (a11n)

    (@tamirat22)

    Hello @slacatw

    Thanks for reaching out to us and for your patience.

    Can you please share a site URL for us to have look? It would help us see what is going on in the background from Jetpack’s perspective.

    If you want to maintain your site’s privacy, you can reach out to us via the contact form we have here: https://jetpackme.wordpress.com/contact-support/

    Best,

    Thread Starter slacatw

    (@slacatw)

    Unfortunately, we don’t see any sort of a contact form besides the HappyBot because we dont have any paid upgrades available (Jetpack email support is open for customers with paid upgrades).

    Hi @slacatw,

    Sorry about that oversight! In that case, can you please share your site URL here so we can look at our logs?

    Thank you!

    Plugin Support Tamirat B. (a11n)

    (@tamirat22)

    Hello again!

    It’s been one week since this topic was last updated. I’m going to mark this thread as solved. If you have any further questions or need more help, you’re welcome to open another thread here. Cheers!

Viewing 4 replies - 1 through 4 (of 4 total)
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