WordPress inoperable after update to 5.6

  • Hi guys,
    I’m pretty desperate by now and need help. I’m not skilled at computer-stuff and rather new at trying (so forgive my amateur-lingo…). However, I’m at least usually perfectly capable of managing the content of my website. But this time, everything went downhill. So, my problem is:

    * I wanted to change my logo. It didn’t work at all, even though I tried numerous times. Instead, for some inexplicable reason WP installed the original dummy-background including the original theme logo (so: whaaaat???). Tried to fix it in every way I could think of (for instance, recreating and uploading the logo over and over again (WP never accepted any link it created by itself), went to the HTML-version, found the data-piece of the dummy-logo, replaced it with my logo’s HTML. That worked – but only until I had to reload the page (or someone else went on my website)… In the end NOTHING worked…

    * so, since WP offered an update I thought this might be the problem and I started to update my very old theme version to 5.6.
    RESULT: ALL my content is gone, I can still login and see the theme’s menue – but when I click on any menu item nothing happens at all. So, it’s not just that my content is gone – the entire page is inoperable and except for the menu bar everything is blank white.
    (if it helps – last thing WP informed me of was (translating from German): ‘turning on maintenance mode’ and then: ‘copying the required data files’ … and that was it)

    Can anyone help me? I’d be thrilled******

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Thread Starter binibi

    (@binibi)

    …also, I can click on ‘going to website’ while logged in as the admin and then see the website (with the annoying dummy-background/logo). However, as soon as I click on the ‘customize’-button while on the website everything goes fully blank white and I have to navigate back to the back-page (? the page from which I can usually work on the website)

    Have you been able to resolve the problem you were having?

    Your site seems to be working normally, except for the wrong logo and the misaligned footer. The menus open when I hover over them and I can click on the options and visit the other pages.

    Thread Starter binibi

    (@binibi)

    Thank you for your response. Unfortunately: no, not at all. From the outside the page seems to work (except for the dummy background/logo, which is so bad for the page). But it’s not possible at all to work on it. The admin site, though showing the menu bar, does nothing. I can’t do anything on it…

    I wanted to piggy back onto this as well. Our website’s connection to WordPress has ceased and no features from WordPress are fully operable. Things fail to appear on the admin site as well as the front end. I can’t find many people talking about this. I’m losing my mind.

    @binibi
    This sounds like a plugin/theme conflict or incompatibility.
    Since you essentially don’t have access to the administration interface you will have to try and narrow down the problem.

    You can follow the instructions to manually deactivate all plugins. If you can access the site you can activate the plugins oneby-one until you find the one that causes the problem.

    As you say your theme is old, you may also want to follow the instruction to deactivate the active theme. This will cause WordPress to revert to one of the installed default themes. If you can then access the administration interface it will narrow down the problem to the theme.

    @bigshipsalvage
    Please create your own support post. This way nobody gets confused.

    Please do not jump into other topics and detract from their problem. If the troubleshooting already posted made no difference for you, then, as per the Forum FAQ, please post your own topic. A lot more people will see your post, and that way you stand a good chance of getting the assistance you want. Despite any similarity in symptoms, your issue is likely to be completely different because of possible differences in physical servers, accounts, hosts, plugins, theme, configurations, etc. Thus one problem, on one setup is not indicative of the functionality and reliability of an application as a whole. Your post will be archived.

    • This reply was modified 4 years, 2 months ago by alichani.
    • This reply was modified 4 years, 2 months ago by alichani.
    Thread Starter binibi

    (@binibi)

    @alichani Ok, thank you, even though I have no clue whatsoever what all of this means, I’ll try all of it. Sounds at least like a reasonable thing to go with. I’ll get back to you with either a success-report, or a failed report. My very best – and again thank you!

    Thread Starter binibi

    (@binibi)

    So, reporting:
    this is such an annoying-to-no-end and time consuming issue – no words.
    Still not done. It’s such a complext procedure and after 5 hours with a WordPress pro we’re still only half way: backend is finally visible again – however still not at all operable.

    ONE DAY LATER:
    backend is now somehow operable, but lots of options still don’t work. For instance: backend doesn’t accept URLs for the social media icons or the theme’s background and logo. So, regardig the background and the logo I can only change them via web-host. Very dissatisfying and annoying.

    So, we’re still working on all the remaining issues…

    Since the pro did so many, many things I’m also not at all able to tell you what he did.

    I only know that he downgraded the WP-version, changed lots of stuff via web-host, updated and added numerous plugins, emptied cache, got desperate himself while trying the shit out of every option…

    So, I won’t close this thread. Because maybe someone has super great ideas we all can benefit from. However, I think this is nothing anyone could solve via forum. Particularly someone like me who has no clue of computer stuff whatsoever…

    So, for now my very best to everyone, let’s rock 2021 – and THANK YOU ALL SO MUCH!

Viewing 8 replies - 1 through 8 (of 8 total)
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