WordPress Customizer Screen Broken

  • Hi,

    I’ve just updated a clients website which is powered by WordPress. Everything seems fine except the customiser screen now appears broken with the preview showing in the sidebar.

    Please see this linked image for an example of what is happening: https://www.rayanzenner.com/?attachment_id=184

    I can’t figure out what would be causing this though it may be linked the theme as I think it was ok before I updated the theme.

Viewing 4 replies - 1 through 4 (of 4 total)

  • Can you replicate the problem using the default Twenty Fourteen theme with all plugins deactivated?

    Thread Starter raybeam

    (@raybeam)

    Hi esmi,

    No, it seems when I install the twenty fourteen theme, the problem goes away, so it’s obviously related to theme in some way. Can you point me to most likely reason?

    My guesses:
    1) I have duplicated a style (though admin styles are separate, so I can’t imagine this is the cause)
    2) I have written a function that is broken
    3) I have created an item in the customiser that conflicts
    4) I deregistered jquery and reregistered it as the online version (though I already tried changed this)

    I’m guessing I’ve done something faulty some where, I could perhaps try using the theme checker.

    Moderator Jose Castaneda

    (@jcastaneda)

    THEME COFFEE MONKEY

    Does it also happen with all plugins deactivated?

    Looking a little closer at the URL in the ss it seems a little odd that it escapes the preview url.

    Thread Starter raybeam

    (@raybeam)

    Hi Jose,

    thanks for your reply. In the end I solved the problem by deleting all the functions in my functions.php one by one and seeing it made a difference. The problem turned out to be, strangely, that I had used a <strong> tag </strong> in the register_sidebar description, i.e

    register_sidebar(
		array(
			'name' => __('Carousel Slogan', 'TNP'),
			'id' => 'carousel-slogan',
			'description' => __('Display a slogan <strong>under the carousel</strong>.', 'TNP'),
			'before_widget' => '<div class="carousel-slogan-text">',
			'after_widget' => '</div>',
			'before_title' => '',
			'after_title' => ''

		));

    When I removed the strong tags, everything went back to normal. Very strange!

Viewing 4 replies - 1 through 4 (of 4 total)
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