wordpress critical error on pages with shortcode

  • Resolved chrismission

    (@chrismission)


    3 years, 1 month ago

    if I activate pluin on home page the shortcode
    [fts_instagram instagram_id=17841401961757379 access_token=IGQVJVNE1wRjRhdFJpT1p5VU84TDAxMkthMzJvWjdJQTI0Rm5vSDJoOThpRnh1cmhzU21mZAFJ2X3p5LTN5M1JpcTBSLWxtc1pUV1h4ZAlZARQ1BEQWE5ZAEFxSmNNSjViVFJKaDZAlS3Jn pics_count=6 type=basic super_gallery=yes columns=3 force_columns=no space_between_photos=1px icon_size=65px hide_date_likes_comments=no]

    throws a wordpress critical error

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support slickchris

    (@slickchris)

    Hi @chrismission,

    Both Facebook and Instagram are down globally at the moment. This is what’s throwing the error. Once they restore service, any errors should be resolved.

    Best regards

    Thread Starter chrismission

    (@chrismission)

    thanks for the update and quick response. I have disabled plugin on all sites pending instgram being back up.

    I’m actually surprised your plugin doesn’t check to see if the API is available. If it’s not, just show cached content. Has that ever been considered?

    Plugin Support slickchris

    (@slickchris)

    Hi @bpence @chrismission,

    With Facebook and Instagram restored, your FTS feeds should be resolved as well. If not, just clear the FTS cache. Our developers are working under the hood to prevent any critical errors from arising in the future.

    Best regards

Viewing 4 replies - 1 through 4 (of 4 total)
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